Cancellation of service

[hsilver]

Why has my service been suspended for non-payment when i have been on auto pay for years? Thee is nothing wrong with my credit card.

[hiwangfei]

I wrote message to the link, but so far didn't get any response. 

[Lieux]

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@hiwangfei  a écrit :

Hi there,

Is the problem solved? I have the same problem, and service suspended for almost a week. Very inconvient!!! 

Hopefully it will be solved soon.

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Did you already write to the moderator here to let them know your problem? https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hiwangfei]

Hi there,

Is the problem solved? I have the same problem, and service suspended for almost a week. Very inconvient!!! 

Hopefully it will be solved soon.

[LovesToPM]

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@hsilver wrote:

Why has my service been suspended for non-payment when i have been on auto pay for years? Thee is nothing wrong with my credit card.

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Uh oh, I hope your service is restored soon.

Two problems in the same week, province wide calling plans and now issues with legacy plans.

When they resolved the province wide calling plan issue, they did issue the following:

https://productioncommunity.publicmobile.ca/t5/Announcements/RESOLVED-Select-customers-on-Province-w...

The first issue was resolved in 2 days.

[Lieux]

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@hsilver  a écrit :

Why has my service been suspended for non-payment when i have been on auto pay for years? Thee is nothing wrong with my credit card.

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What's your self serve account shows? ACTIVE or SUSPENDED?

[sandpublic]

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@hsilver wrote:

Why has my service been suspended for non-payment when i have been on auto pay for years? Thee is nothing wrong with my credit card.

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If you had a legacy plan there seems to be an issue with plans not changing, you should contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437