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clbourque25
Great Neighbour / Super Voisin

Cancel account

I want to end and cancel my account immediately, including removing the auto-payment on my VISA card. I switched to Koodo and can't access my account or reach you guys.

 

Thanks. 

 

-

 

Edit by Dunkman: removed personal information

hTideGnow
Mayor / Maire

Re: Cancel account

@clbourque25   if you ported your number to Koodo, your account will be automatically closed upon successful porting.  You won't be able to access it anymore then.

 

 

t_p
Town Hero / Héro de la Ville

Re: Cancel account


@clbourque25 wrote:

I want to end and cancel my account immediately, including removing the auto-payment on my VISA card. I switched to Koodo and can't access my account or reach you guys.

 

Thanks. 

 

 


@clbourque25 

If you have ported out your number, then the account is already closed. That's why you can't access it anymore.

If your cc is still there, keep an eye on your cc statements for a little while. If any unbecoming charges appear, contact PM to have them reversed.

hairbag1
Mayor / Maire

Re: Cancel account


@clbourque25 wrote:

I want to end and cancel my account immediately, including removing the auto-payment on my VISA card. I switched to Koodo and can't access my account or reach you guys.

 

Thanks. 

 

-XXXXX XXXXXX


If you were successful in porting away from PM...your account is now closed down. Nothing more to do now.

clbourque25
Great Neighbour / Super Voisin

Re: Cancel account

I cannot port since I don't remember my account number. Anyways, please cancel my account and remove my credit card auto-bill.

hTideGnow
Mayor / Maire

Re: Cancel account


@clbourque25 wrote:

I cannot port since I don't remember my account number. Anyways, please cancel my account and remove my credit card auto-bill.


@clbourque25   don't give up.. you can still port and keep your phone number.  Just get the My Account access back and then get the account number there

 

just open a ticket with PM.   click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.  Follow these these to get to ticket open page quicker:

 

  1. type: Forgot log in information
  2. Click "Contact Us"
  3. Click "Click here to submit a ticket"
  4. you will then direct to another page to open ticket.

 

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

 

z10user4
Mayor / Maire

Re: Cancel account

 @clbourque25 : But goofy things happen around here on the odd occasion. Keep an eye out for when your next renewal was going to be and see that no charge happens. As it is with ANY business that you've given payment information to, if you're going to leave, remove the payment information.

 

Edit: oops, I see there was an update.  @clbourque25 : You can also use the IMEI of the device. If you have the original welcome email from here from when you activated then the account # is embedded in the To:.

t_p
Town Hero / Héro de la Ville

Re: Cancel account


@clbourque25 wrote:

I cannot port since I don't remember my account number. Anyways, please cancel my account and remove my credit card auto-bill.


@clbourque25 

Contact CS to gain access to your account:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.
After sending the message, watch your community inbox for their reply.

 

Then you can restart the porting process. And remove your cc.

softech
Mayor / Maire

Re: Cancel account

@clbourque25   For your Account number, try to search for your email.  PM might have sent you an welcome email in the beginning and that would have the account  number in the email.  

 

If you found the account number, then you can go back to Koodo and request porting with the account number

S--S
Mayor / Maire

Re: Cancel account

@clbourque25 

because when you port out your PM is will immediately close your account..

if you fail porting you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

  • you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: For public mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.....

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