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Can't top up- account suspended

Ggrant67
Great Neighbour / Super Voisin

My account has been suspended because I didn't top up by 12 am this morning.  I've tried topping up online as well as by phone and it won't take any funds.  I've tried different top up cards and nothing.  I can't reactivate online without adding funds but I can't add funds either.  Does anyone have any suggestions?

4 REPLIES 4

ilikepm
Great Citizen / Super Citoyen

Go to your nearest Walmart or superstore where they sell PM Sim cards, and ask them to top up your account. Hope this helps! 

LovesToPM
Mayor / Maire

Once you have your phone service working again, you can take a closer look to see why your cards were not accepted. I believe that prepaid credit cards are not accepted for online payment.

 

Pay For Your Services Online

Registering A Credit Or Visa Debit Card

If you didn’t register a card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa Debit Card’. We accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

LovesToPM
Mayor / Maire

You can also pay via payment voucher.

 

Pay For Your Services In Retail

Instant Top-Up

Instant top-ups are the best way to pay in retail with the flexibility to top-up what you want between $10 to $100 and the simplicity of having it added right to your account without needing a PIN. Simply tell the cashier how much you want topped up and provide them with your phone number. Instant top-ups are currently available at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations. Contact your local store for details.

 

Purchasing Vouchers

We also accept payment vouchers, which you can purchase at select locations. To find the location nearest you click here. Payment voucher PINs are 12-digit numeric codes located on the receipt. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. To top up using a voucher, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘One Time Payment’. In the form on the next page, select ‘Payment Voucher’ as your payment method and enter your voucher code below, then click ‘Submit’.

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