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hvalg
Good Citizen / Bon Citoyen

Can't register my credit card

Hello,

 

I recently got a new credit card. When I try to register it I get a notification that "the credit card transaction was denied by your card issuer", so I contacted my bank but they said they could see the registration and it looked fine on their end. I tried a different credit card and got the same message. I tried to call 611 but you can only pay with a pre authorized card and that's the part im having trouble with! Any suggestions?

 

Thanks

geopublic
Mayor / Maire

Re: Can't register my credit card


@hvalg wrote:

Hello,

 

I recently got a new credit card. When I try to register it I get a notification that "the credit card transaction was denied by your card issuer", so I contacted my bank but they said they could see the registration and it looked fine on their end. I tried a different credit card and got the same message. I tried to call 611 but you can only pay with a pre authorized card and that's the part im having trouble with! Any suggestions?

 

Thanks


@hvalg  When entering the card info leave the APT# field blank and no spaces when entering your postal code. Do not use any special characters.

Dunkman
Oracle

Re: Can't register my credit card

@hvalg 

The website can be finicky.  You can clear cache, different web browser, or incognito mode.  Chrome incognito works well with this site.

 

With credit card information, make sure address matches exactly the billing address of credit card. If apartment number, leave that section blank. Sometimes try to leave a space in between the first 3 digits of postal code, other time try without space.  

 

If you are really stuck, you will need to contact moderator to help set up autopay.  ]

 

You could buy a payment voucher either in store or online (recharge.com- service fee applies) and pay via 611 or self service account.  

dabr
Mayor / Maire

Re: Can't register my credit card


@hvalg wrote:

Hello,

 

I recently got a new credit card. When I try to register it I get a notification that "the credit card transaction was denied by your card issuer", so I contacted my bank but they said they could see the registration and it looked fine on their end. I tried a different credit card and got the same message. I tried to call 611 but you can only pay with a pre authorized card and that's the part im having trouble with! Any suggestions?

 

Thanks


Try using a different browser and incognito mode.  Sometimes it helps to wait an hour before retrying.  PM's website can be a bit glitchy at times.

 

You can purchase a voucher at most retail/convenience stores and pay using 611 too.

cellphoneuser1
Mayor / Maire

Re: Can't register my credit card


@hvalg wrote:

Hello,

 

I recently got a new credit card. When I try to register it I get a notification that "the credit card transaction was denied by your card issuer", so I contacted my bank but they said they could see the registration and it looked fine on their end. I tried a different credit card and got the same message. I tried to call 611 but you can only pay with a pre authorized card and that's the part im having trouble with! Any suggestions?

 

Thanks


Thats usually because of addrress error or it not being an exact match. You remember to call in to activate the card?

popping
Oracle

Re: Can't register my credit card

@hvalg 

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

hvalg
Good Citizen / Bon Citoyen

Re: Can't register my credit card

I've activated the card and double checked the address with the bank

GinYVR
Mayor / Maire

Re: Can't register my credit card

@hvalgLeave the apartment field blank.. even if you live in an apartment also make sure no space is between your postal code.

hvalg
Good Citizen / Bon Citoyen

Re: Can't register my credit card

I've activated the card- I've been using it else where for 2 weeks. 

The address matches.

hvalg
Good Citizen / Bon Citoyen

Re: Can't register my credit card

Lots of great suggestions, but none seem to be working. How do I contact a moderator?

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