Can't receive incoming calls.

[radiance]

I'm able to.. Text, and receive texts. Can't seem to call out, Only number that works is *611
Unable to access voicemail- beeps three times then hangs up.
Once I call my number from a different phone it go's straight to voicemail.

Am I the only one experiencing this issue? 4:30am EST I'm active and been with pm for 2yrs

never incounterd any problems. 

25$GF plan 

[Shruchoudury]

Thank you. Have sent them a message.

[Shruchoudury]

Thank you. Will contact them.

[RossN]

@Shruchoudury hi if you ported over a number it may be stuck who was it with? you can contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[GinYVR]

@ShruchouduryIf the problem persists on another phone then you probably need to contact the moderators. But expect a 48+ hours for them to respond.

[Shruchoudury]

I just activated my phone 5 days ago. I'm able to make calls but I'm not receiving calls. Data works fine. I'm using Xoami A1 phone. Tried restarting, taking out the SIM, using the SIM on another phone but the same problem persists everywhere. What do I do? I'm expecting urgent phone calls. Please help.

[srlawren]

Thanks for following up, @Rockdaddy22!  Glad everything's okay now, @radiance!

[Rockdaddy22]

I'm glad to hear everything's working now 🙂

[radiance]

Yes, some reason it fixed it's self by 7:00am that morning. Only text seemed it work. No voice.

[Rockdaddy22 · Accepted solution]

I'm assuming everything's ok with this now?

[Shazia_K]

Hello @radiance @BetaKam,

Have you tired rebooting your phone? If the problem still persist please send me a private message with your phone number and I will further assist.

Thanks @7789849803 🙂

Shazia.

[7789849803]

@Shazia_K Could you please investigate this issue and respond to our friends?

[Pamela1979]

Mine was the same way. .. just restarted my phone again and now its working 🙂

[BetaKam]

I woke up and now I can't make or receive calls