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Can't reactivate

Dougjudy
Great Neighbour / Super Voisin

So when I click reactivate it brings me to payment screen. It doesn't tell me owing balance or anything, but I click "pay amount due" as per usual. A message pops up saying my account has enough money in it. I've been a customer for 4 years, this has never happened before.

 

I went on live chat and told me to come here. 

11 REPLIES 11

What is the latest on having used the lost/stollen trick? Does this still automatically kill your rewards at the next renewal? And does that automatically get flagged and fixed or only if you contact a Moderator? 

 

I have never used this function but believe the above happens because of having used it?

 

AE_Collector

Dougjudy
Great Neighbour / Super Voisin

Your solution This solved my problem, thank you 


@Dougjudy wrote:

I already had more than enough, but I added another dollar still doesn't work


Suggest contacting Moderator, Public Mobile's customer service.

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click the Chatbot in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.


@Dougjudy wrote:

I already had more than enough, but I added another dollar still doesn't work


If you can't get the account to reactivate and you already have sufficient funds, please click on the chat symbol on the lower right corner of the website and initiate a support ticket.  

Anonymous
Not applicable

 @Dougjudy : Maybe try restarting the phone. And clear cache/site cookies or use a different browser or use incognito/privacy mode to see if the page changes.

Are your services working?


@Dougjudy wrote:

I already had more than enough, but I added another dollar still doesn't work


In self service choose lost/stolen. Suspend your service and then log out. Log back in after 1 minute and resume your service. Is the status Active? If yes log out and reboot your phone.

Dougjudy
Great Neighbour / Super Voisin

I already had more than enough, but I added another dollar still doesn't work

HALIMACS
Mayor / Maire

@Dougjudy wrote:

So when I click reactivate it brings me to payment screen. It doesn't tell me owing balance or anything, but I click "pay amount due" as per usual. A message pops up saying my account has enough money in it. I've been a customer for 4 years, this has never happened before.

 

I went on live chat and told me to come here. 


@Dougjudy 

 

Try adding $1, then hit reactivate.

 

Any over and above will sit in Available Funds and apply towards next renewal.

Dougjudy
Great Neighbour / Super Voisin

My plan is 10 dollars I have 12 dollars in my account. 

JK8
Mayor / Maire

@Dougjudy 

 

Try making a manual payment for the full cost of your plan plus $1. 

Triguy
Mayor / Maire

You can call 611 to check your balance.

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