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Good Citizen / Bon Citoyen

Can't make calls

I have a $40 plan every month, I had $23 in my account so I bought a $22 voucher. I was gonna apply it later today since my payment is due tomorrow but when I tried making calls today I'm told my plan doesn't allow me to make calls even though I have talk, text and data 

 

Edit: my data still works, I just can't anser or make calls 

 

Edit 2: My data even stopped working for a bit but a mod helped me and now everything's back to normal, thanks for the help folks!! Smiley Happy

Great Citizen / Super Citoyen

Re: Can't make calls

What is the status reported on your account when you log in

Oracle

Re: Can't make calls


@zoeongp wrote:

I have a $40 plan every month, I had $23 in my account so I bought a $22 voucher. I was gonna apply it later today since my payment is due tomorrow but when I tried making calls today I'm told my plan doesn't allow me to make calls even though I have talk, text and data 


Can you log into the self-serve and see if your account says active or suspended?  Are  you able to text and use data still?  


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: Can't make calls

It says active

Good Citizen / Bon Citoyen

Re: Can't make calls

I'm not sure if texting works but my data is working fine

Great Citizen / Super Citoyen

Re: Can't make calls

Did anything change recently about your phone?

Do you get error message or calls just fail?

Great Citizen / Super Citoyen

Re: Can't make calls

Can you temporarily switch to 3g only? That is important for calls, calls are not made on 4g.

Make sure your WiFi is off.

Can you borrow another phone to test your sim in, just to rule out the phone itself

Good Citizen / Bon Citoyen

Re: Can't make calls

When I try to make a call I get the standard voice telling me something like "Hi, Public Mobile here, we were unable to complete your call because your plan doesn't have calling" or something like that, but I've had unlimited talk and text since I got this plan

Good Citizen / Bon Citoyen

Re: Can't make calls

I have my wifi off but I don't have access to another phone to use

Mayor / Maire

Re: Can't make calls

@zoeongp  Public uses 3G for calling do you need to make sure u haven't set your device to use 4G or LTE only. It should be set to auto or a combo of 3G UMTS / 4G LTE