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Can't change plan

burnsco
Good Citizen / Bon Citoyen

So I'm trying to re activate my phone, but with way less options.  I just want 90 days of talk, no data, no texting.  However, when I go to change it, it will not let me do this.  Seems like I have to go back to my old plan only which I can't afford at the moment. 

 

Any help?

 

 

 

2 REPLIES 2

ShawnC13
Oracle
Oracle

@burnsco, if your phone is currently inactive and has been for less then 90 days only a moderator can change plans. 

To message a MOD for assistance, click on this link Moderator Team
to send a private message .
In your message please include:
* PM account email address
* PM phone number
* Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 
 
ETA I removed your phone number and email for security reasons
 
 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

ky01
Great Citizen / Super Citoyen

You might have to go through the moderators to make this change as it is not working out for you through the self-serve portal:

 

Click here to send a message to the moderators

Need Help? Let's chat.