Can't change credit info

[Vonnik]

forgot my password and security question. Hadn't needed it for years. Can't sign in to change my credit card info. Account suspended. Help

[duffer900]

---

@Vonnik wrote:

THanks.  That does give a temp fix. Til I resolve this. 

Most appreciated

---

Just in case you didn't know, you can usually find the cards anywhere gift cards are sold. 

Also, some users have had success with https://www.recharge.com/en/canada/public-mobile-top-up

Good luck 🙂

[Vonnik]

THanks.  That does give a temp fix. Til I resolve this. 

Most appreciated

[GinYVR]

@Vonnik I think you can buy a voucher and recharge that way in the interim.

[Anonymous]

you need send a private message To

public mobile customer support team (Moderators)>> Click here 

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

• Monday to Friday from 8 AM to midnight Eastern time.
• Saturday and Sunday: 8AM- 10PM Eastern time.

And be patient please

Good Luck

[geopublic]

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).