Can't call within local.

[cmission]

Hi im trying to make a local call but it's not letting me. Its saying that i dont have long distance add on but my plan is unlimited province wide calling. Please help

[will13am]

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@computergeek541 wrote:

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@Jackhyf63 wrote:

You will need to send a private message to a Moderator_Team, they can look into your problem!In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck! https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Jackhyf63, customers are not supposed to send name, account number, phone number, or account PIN any more.  Public mobile does not want customers to do that, but rather to use a different account verication technique that usually involves entering the self-serve login information.

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I still use account number and PIN code because the use of email alias breaks the verification system.  

[computergeek541]

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@Jackhyf63 wrote:

You will need to send a private message to a Moderator_Team, they can look into your problem!In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck! https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Jackhyf63, customers are not supposed to send name, account number, phone number, or account PIN any more.  Public mobile does not want customers to do that, but rather to use a different account verication technique that usually involves entering the self-serve login information.

[cmission]

I dialed with and without the 1... still the same. Im not near the border and never left my city. No text and data either... but my plan is active...

[hycm53]

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@cmission wrote:

Hi im trying to make a local call but it's not letting me. Its saying that i dont have long distance add on but my plan is unlimited province wide calling. Please help

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When you make a local call, you need dial 1 first and then area code, phone number even if the other end is in your same area!

[Anonymous]

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@cmission wrote:

Hi im trying to make a local call but it's not letting me. Its saying that i dont have long distance add on but my plan is unlimited province wide calling. Please help

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Is this for any number? Or just 1 or 2?

If 1 then is the area code and prefix a known existing one or is it a pretty new one?

Have you tried putting a 1 in front of the 10 digits?

Are you near a border?

[Jackhyf63]

You will need to send a private message to a Moderator_Team, they can look into your problem!In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck! https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437