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Great Neighbour / Super Voisin

CHARGED TWICE!

Hoping someone can help me make sense of the charges I see on my account as it appears I've been charged twice for the 90-day 12GB/$120 plan.

 

My phone abruptly stopped working on May 12th which I found odd since I am set up on auto-pay since I started my plan in 2016. I logged in, paid the balance due and my phone worked again but the next day, I checked my credit card statement and it shows the $120 was processed twice! Logged into my account and under Transaction History, this also appears to be true!

 

How can I receive a credit for the 2nd payment that clearly did not need to be processed?Public Mobile.JPG

 

 

 

Deputy Mayor / Adjoint au Maire

Re: CHARGED TWICE!

@panlyuba, Your account history does not show two credit card charges.  I am only seeing one charge of $108 (plus applicable taxes to your CC).  If your CC statement shows two charges from Public mobile for $108 plus taxes, then you need to ask for a credit from the moderator team.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
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Oracle

Re: CHARGED TWICE!

I totally agree with @abTest, there is only one charge for $108.  This can be independently verified by looking at the credit card statement. 

Great Neighbour / Super Voisin

Re: CHARGED TWICE!

Hi @abTest

I've verified with my credit card statement prior to posting this topic, but I will definitely be reaching out to the moderator team for a resolution.

 

Thanks for the help!

Town Hero / Héro de la Ville

Re: CHARGED TWICE!

@panlyuba

I also agree with @abTest and @will13am.  Also, keep in mind that sometimes you might see 2 payments on your credit card online account because one of them is just sitting in pending status.  For example, I currently use a PC Financial credit card and when I pay lets say $40 in gas, in a couple days I'll see the $40 as charged on my card and still see another $40 in the pending section, then after another day or 2 the pending $40 will disappear and I'll only see the expected $40 charge.  So sometimes you'll just need to give your credit card provider an extra day or 2 to have your online status cleared and up-to-date.  I'd say if you see $108 fully charged to your credit card twice by Friday, then you should definitely investigate further.

Great Neighbour / Super Voisin

Re: CHARGED TWICE!

Hi @dna2016,

 

Unfortuantely, since the transaction occurred on May 12th, it has since moved from Pending to Posted Transactions, so it's officially been charged.

 

I'm working with the Moderator now, so hopefully they'll be able to credit back. Thanks for your input!

 

Public Mobile POSTED.JPG

Town Hero / Héro de la Ville

Re: CHARGED TWICE!

@panlyuba ouch ok, ya that looks like it's official.  Hopefully the moderators can get this resolved for you asap.  Good luck @panlyuba.

Oracle

Re: CHARGED TWICE!


@panlyuba wrote:

Hi @dna2016,

 

Unfortuantely, since the transaction occurred on May 12th, it has since moved from Pending to Posted Transactions, so it's officially been charged.

 

I'm working with the Moderator now, so hopefully they'll be able to credit back. Thanks for your input!

 

Public Mobile POSTED.JPG


If possible you may want to pursue an option that returns the funds to the payment card.  Maybe it is my idiosyncrasies, I just don't like the idea of using a prepaid cell account as a savings account.  You never know what will happen down the road. 

Great Neighbour / Super Voisin

Re: CHARGED TWICE!

Couldn't agree with you more @will13am, I'm hoping that's exactly what the Moderators do, send a credit back to my CC and not hold them within my account as 'Available Funds'.

Great Neighbour / Super Voisin

Re: CHARGED TWICE!

I had the exact same thing happen on the same day and am also currently dealing with moderators to correct the double payment.