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Great Neighbour / Super Voisin

Bought a payment card but pin is invalid

Yesterday I bought a $40 payment voucher at shoppers drug Mart. I also bought a $20 payment voucher at the same time. I entered the PIN for the $20 payment voucher and it credited the $20 to my account through *611. When I went to enter the PIN for the $40 payment voucher the voice tells me the pin is invalid? What do I do?


Accepted Solutions
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Oracle

Re: Bought a payment card but pin is invalid

@Tororoxz Make sure you are correctly entering the 12 digit pin. Try it using your self-serve account so you can see what you typed before submitting. Try to use incognito/private browsing mode. 

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All Replies
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Mayor / Maire

Re: Bought a payment card but pin is invalid

Try selfserve

https://selfserve.publicmobile.ca/ 

Best to use incognito mode

You can try later it may take 24 hours

If it has been more then take a picture of it and contact moderators

https://publicmobile.ca.ada.support/chat/ 

Ask Simon for human

 

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Oracle

Re: Bought a payment card but pin is invalid

@Tororoxz Make sure you are correctly entering the 12 digit pin. Try it using your self-serve account so you can see what you typed before submitting. Try to use incognito/private browsing mode. 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

View solution in original post

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Mayor / Maire

Re: Bought a payment card but pin is invalid

@kselmak log into your self service account go to payment - one time payment - switch the drop down menu to voucher and add it. Stay safe 

Make a patment.png

 

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Great Neighbour / Super Voisin

Re: Bought a payment card but pin is invalid

Thank you good idea I will try that.

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Great Neighbour / Super Voisin

Re: Bought a payment card but pin is invalid

Thank you so much for the idea because what happened was part of the pin looked like III because of how the voucher printed one of the numbers look like a 3 when it  is actually an 8 and your idea made me look closer to make sure I was entering it properly. Really just me being stupid. Thanks for the help.

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Deputy Mayor / Adjoint au Maire

Re: Bought a payment card but pin is invalid

@Tororoxz, I know from the past when I bought a voucher, they are NOT activated for at least 24 hours. In my case, my vouchers weren't activated for 3 days (72 hours). It's quite possible your $40 hasn't been activated just yet. Look at the voucher to see if there is a delay in being activated too. It's one of the main reasons why I no longer use vouchers. Too afraid to use them I guess!