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Great Neighbour / Super Voisin

Bonus 250MB is not connected to my phone

I have had the contract $15/Month, which is no date.

but I am paying with autopay, which means what 250MB is added to my date.

 

However the date has never been available...

What should I do for getting the date service.

Town Hero / Héro de la Ville

Re: Bonus 250MB is not connected to my phone

Hi @Ryot3873 

 

Your request is a bit unclear.

 

Are you saying the plan data of 250MB is NOT being added when your account renews?

 

(EDIT:   I believe you're saying the DATA is not available, although you believe it is being added to your account.   Is your Mobile Data switched on in your phone's Data settings? )

 

If you're not getting a service you believe you should be, contact the moderators:

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Mayor / Maire

Re: Bonus 250MB is not connected to my phone


@Ryot3873 wrote:

I have had the contract $15/Month, which is no date.

but I am paying with autopay, which means what 250MB is added to my date.

 

However the date has never been available...

What should I do for getting the date service.


@Ryot3873 If the data has never been included then do as directed by @HALIMACS . Data has never worked for you? If you have been able to access online through mobile data it could be it is all used up, thus it doesn't show on your account.

Great Citizen / Super Citoyen

Re: Bonus 250MB is not connected to my phone

I think you mean DATA not date...?

Deputy Mayor / Adjoint au Maire

Re: Bonus 250MB is not connected to my phone

Have you had the plan for a long time? I'm wondering if it was offered at one point without bonus data. 

 

Check your account and ensure that you have this plan selected:

 

mh1983_0-1610463362416.png

 

Mayor / Maire

Re: Bonus 250MB is not connected to my phone

Let’s not jump into contacting a MOD

 

@Ryot3873 

 

Does your My Account show you have auto-pay turned on and does it show 250mb of data?

 

What make and model of phone do you have?

 

Did you update your APN settings?

 

Is your Cellular turned on?

 

For your data usage do you have any Apps turned off from using data?

Mayor / Maire

Re: Bonus 250MB is not connected to my phone

@Ryot3873 

 

Let us know what’s up?

 

It might be as simple as not signing up for auto-pay. No auto-pay = no data. 

 

Looking forward to hearing from you. 

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