@Zenmike
Yes that's normal.
You will almost always see what the amount due for your next renewal is through out your 30 day cycle. If you have any available funds in your balance then the amount due will be reduced by that amount. In the first month most customers with the $15 plan can log into their accounts and see:
- Available funds: $12
- Plan Amount: $15
- Amount Due: $3
If they go to their rewards page it will give them "your estimated payment" ....$1. This page takes into consideration your available funds in your balance and your estimated pending rewards. In this case it would be the pending $2 autopay reward. $15 - $12=$3 - $2=$1 (estimated payment/amount due).
In the transaction history you would expect to see (from bottom to top) :
- $15 top up amount (credit or payment voucher)+$15
- $10 - 30 DAY PLAN (-$10)$ 5
- $5 - 100 MINUTES OF OUTGOING TALK (-$5) $ 0
- $2 Autopay reward credit (+$2) $ 2
- $10 Bonus Referral Credit (+$10)$12 (available funds)
During renewal things look a little crazy in your account don't worry too much about it when you get to that point but I like to take screenshots of my overview page and transaction history before and after renewal for my own records or if your data your minute counters don't reset upon renewal you can easily have it rectified.
The main rule of thumb is ignore any messages in your account that say expired or suspended unless you don't have working services, are not registered for autopay or you don't have enough available funds in your account balance to cover your plan amount. Otherwise this is normal messaging in your account from about 6pm eastern til about 6am eastern on your renewal night.
