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Oracle

Re: Billing


@birdman68 wrote:

I do the auto pay and my visa bill shows the full amount. I should have $2 off for auto pay and another $25 because a friend refered me


What's the date on that transaction? When is your renewal date? What's your plan costs? Log into your self-serve account and check. 


I am not a mod. Do not send me private message with your personal info.

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Good Citizen / Bon Citoyen

Re: Billing

having issues sending pics

Mayor / Maire

Re: Billing


@birdman68 wrote:

having issues sending pics


Sending pics message(MMS) requires you to enable data on your phone and configure your APN.

Town Hero / Héro de la Ville

Re: Billing

Then it should be applied to your next bill.

Mayor / Maire

Re: Billing


@birdman68 wrote:

having issues sending pics


Just the facts ma'am. We need facts. That's why we ask for screenshots.

Like what does your Available Funds say?

When exactly did you sign up?

 

Good Citizen / Bon Citoyen

Re: Billing

Thankx, I'll wait another month and see what happens

Good Citizen / Bon Citoyen

Re: Billing

data is on, its something about the html and will let me download them to this page but will not send

Oracle

Re: Billing

Gosh, why is this so hard. OP, Provide the info i asked. It will clear up everything. 

When is your renewal date? Or when did you sign up?

What's the date on that transaction you see in your bill?

What is the plan cost?


I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Good Citizen / Bon Citoyen

Re: Billing

Available Funds say $0

sign up December 1st

Mayor / Maire

Re: Billing


@birdman68 wrote:

Available Funds say $0

sign up December 1st


With your difficulty answering questions or posting screenshots...

So you say you signed up December 1st online and used a current active customer as a referral. You also say you set up autopay. You then would have seen $2 in your Available Funds.

Did THEY get the $25?

At that time you would have paid for whatever plan you chose.

What plan?

Now 30 days later (1st, 31st whatever) the amount you should have paid would have been the plan cost minus $25 minus $2 minus another $2. (Assuming you didn't buy any add-ons or do any immediate plan changes)

How we doing?