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Good Citizen / Bon Citoyen

Billing

I am new to PM and just got my first bill. None of my credits were taken of. Who do I talk to about this issue?

Oracle

Re: Billing

@birdman68 How do you know it did not take your credits? When is your renewal date?


I am not a mod. Do not send me private message with your personal info.

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Mayor / Maire

Re: Billing


@birdman68 wrote:

I am new to PM and just got my first bill. None of my credits were taken of. Who do I talk to about this issue?


What bill?

When and where did you sign-up?

Mayor / Maire

Re: Billing

@birdman68Could you take a screen shot of your payment history screen (removing anything personal).  Perhaps we can decipher it.

Good Citizen / Bon Citoyen

Re: Billing

I do the auto pay and my visa bill shows the full amount. I should have $2 off for auto pay and another $25 because a friend refered me

Mayor / Maire

Re: Billing


@birdman68 wrote:

I do the auto pay and my visa bill shows the full amount. I should have $2 off for auto pay and another $25 because a friend refered me


Did you sign-up in-store or online yourself? If in-store then you would not be eligible for the $25.

As above, payment history and maybe the overview page would be helpful.

Mayor / Maire

Re: Billing

@birdman68, Keep in mind that your CC transaction will have the tax added.  That said, you should have the auto-pay discount if you have activated it.  Did you check your account to make sure it shows as activated?  Also, when/where did you sign up.  Are you sure you were eligible for the $25 referral credit?

 

Good Citizen / Bon Citoyen

Re: Billing

i did it online. My PM account shows the credits but I still got billed the full amount

Mayor / Maire

Re: Billing

@birdman68Please post a screen shot of your payment history page (without any private info).  We might be able to determine what is going on.

Mayor / Maire

Re: Billing


@birdman68 wrote:

i did it online. My PM account shows the credits but I still got billed the full amount


When you add fund to your account, it will stay in your account as available fund until your next renewal date.  Click the "My Reward" button to see how much your payment will be on your renewal date after all rewards and available fund in your account.