01-05-2019 11:44 PM - edited 01-05-2022 06:26 AM
I am new to PM and just got my first bill. None of my credits were taken of. Who do I talk to about this issue?
01-06-2019 01:00 AM
@birdman68 wrote:Available Funds say $0
sign up December 1st
With your difficulty answering questions or posting screenshots...
So you say you signed up December 1st online and used a current active customer as a referral. You also say you set up autopay. You then would have seen $2 in your Available Funds.
Did THEY get the $25?
At that time you would have paid for whatever plan you chose.
What plan?
Now 30 days later (1st, 31st whatever) the amount you should have paid would have been the plan cost minus $25 minus $2 minus another $2. (Assuming you didn't buy any add-ons or do any immediate plan changes)
How we doing?
01-06-2019 12:38 AM
Available Funds say $0
sign up December 1st
01-06-2019 12:34 AM - edited 01-06-2019 12:35 AM
Gosh, why is this so hard. OP, Provide the info i asked. It will clear up everything.
When is your renewal date? Or when did you sign up?
What's the date on that transaction you see in your bill?
What is the plan cost?
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01-06-2019 12:34 AM
data is on, its something about the html and will let me download them to this page but will not send
01-06-2019 12:32 AM
Thankx, I'll wait another month and see what happens
01-06-2019 12:30 AM
@birdman68 wrote:having issues sending pics
Just the facts ma'am. We need facts. That's why we ask for screenshots.
Like what does your Available Funds say?
When exactly did you sign up?
01-06-2019 12:24 AM
Then it should be applied to your next bill.
01-06-2019 12:23 AM
@birdman68 wrote:having issues sending pics
Sending pics message(MMS) requires you to enable data on your phone and configure your APN.
01-06-2019 12:13 AM
having issues sending pics
01-06-2019 12:13 AM - edited 01-06-2019 12:14 AM
@birdman68 wrote:I do the auto pay and my visa bill shows the full amount. I should have $2 off for auto pay and another $25 because a friend refered me
What's the date on that transaction? When is your renewal date? What's your plan costs? Log into your self-serve account and check.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
01-06-2019 12:10 AM
@birdman68 wrote:i did it online. My PM account shows the credits but I still got billed the full amount
When you add fund to your account, it will stay in your account as available fund until your next renewal date. Click the "My Reward" button to see how much your payment will be on your renewal date after all rewards and available fund in your account.
01-06-2019 12:00 AM
@birdman68Please post a screen shot of your payment history page (without any private info). We might be able to determine what is going on.
01-05-2019 11:57 PM
i did it online. My PM account shows the credits but I still got billed the full amount
01-05-2019 11:55 PM
@birdman68, Keep in mind that your CC transaction will have the tax added. That said, you should have the auto-pay discount if you have activated it. Did you check your account to make sure it shows as activated? Also, when/where did you sign up. Are you sure you were eligible for the $25 referral credit?
01-05-2019 11:54 PM
@birdman68 wrote:I do the auto pay and my visa bill shows the full amount. I should have $2 off for auto pay and another $25 because a friend refered me
Did you sign-up in-store or online yourself? If in-store then you would not be eligible for the $25.
As above, payment history and maybe the overview page would be helpful.
01-05-2019 11:52 PM
I do the auto pay and my visa bill shows the full amount. I should have $2 off for auto pay and another $25 because a friend refered me
01-05-2019 11:47 PM
@birdman68Could you take a screen shot of your payment history screen (removing anything personal). Perhaps we can decipher it.
01-05-2019 11:46 PM
@birdman68 wrote:I am new to PM and just got my first bill. None of my credits were taken of. Who do I talk to about this issue?
What bill?
When and where did you sign-up?
01-05-2019 11:45 PM - edited 01-05-2019 11:45 PM
@birdman68 How do you know it did not take your credits? When is your renewal date?
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.