Billing issue

[lyosha]

It seems that I was charged for the service, but my phone is still inactive.

I tried making a payment on the public mobile website, but it says that my next payment is due in Dec.

Help @CS_Agent

[CS_Agent]

Hi lyosha,

Thank you for reaching out to us.

I am sorry to learn that you are unable to use the service after the payment and I can reassure you that I'll be there to assist you with this concern.

In order to assist you, please send us a Private Message.

I am looking forward to your reply.

Cheers

Abdoulaye

[will13am]

@lyosha, it is good that you tagged the moderator team to bring this issue to their attention.  They will need you to send them a private message with your account details so that they can look into the matter and take the necessary action.  Please use the following  link to contact the moderator team.  Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...