@Anonymous wrote:
This is the schedule of events that I've made note of:
At 8pm ET it'll say Plan Expired in red.
At 00:00 ET it'll say suspended and take the community reward out (if any) and reset it and take out and re-apply any other rewards. It will also inexplicably change the expiry date to this new day later.
Around 1:45am ET it'll convert those taken rewards into the Current Balance.
The autopay recording in 611 says that at 2am ET it'll renew. The system will take from Available Funds and if not enough there it'll go to autopay for the rest and if that doesn't succeed then it will stay suspended and turn off the service. Until then your service should stay working. Don't worry about all the dire warnings until your service stops working.
Then finally around noon ET if all is good you'll get a text saying all is good.
Don't futz in the self-serve on renewal night. 🙂
I've noticed similar timelines when it comes to renewals, although I will say that some months differ in timing. There are times that the renewal shows as complete around 2am (Eastern time), but there's other times I've seen it around 3am, and yet other renewals that around 5am, it isn't done. I'm not watching every renewal, but each renewal can occur at different times. In the end, it doesn't really matter what time Public Mobile fully completes the renewal because we know that service doesn't get disconected (at least it's not supposed to) until any scheduled renewal fails.
As for the noon hour text message informing you of the renewal being processed, I am sure that everything is done well before that time, but that it's just that Public Mobile will not send text messges about renewals, payment reminders, referral notices, etc. before that time because they don't want to risk sending the message when there's an increased chance of the customer sleeping and being awake by a notification.
