Billing Error

[danlee]

Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month.  My Available Fund - is it the rewards points?  

[danlee]

Thank you so much for your detail explanation   i submit a ticket.  🙂

[dabr · Accepted solution]

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@danlee wrote:

I just checked my latest bill, PM did not deduct my previous credit off this month.. so how do I contact PM for my credit.. 

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You'll need to submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in 'rep', then select 'contact us', then select 'submit ticket' and follow the rest of the prompts to complete your submission.

Moderators will be able to take a look and make the necessary credits, if missed.

[danlee]

I just checked my latest bill, PM did not deduct my previous credit off this month.. so how do I contact PM for my credit.. 

[geopublic]

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@danlee wrote:

Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month.  My Available Fund - is it the rewards points?  

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@danlee  PM had issues with rewards last month so best to submit a ticket to PM and ask them to investigate and fix the issue. To submit a ticket to the following:

[cellphoneuser1]

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@danlee wrote:

Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month.  My Available Fund - is it the rewards points?  

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Did report your phone as lost or change you plan any time in the last 30 days?

Rewads only get added to account balance for a renewal. Did you pass one?  If you didn't get them, you need to open a ticket. Click the question mark.

[AE_Collector]

Available funds are left over from a previous month, credits or funds you have loaded to your account. If it is at $0 but you see rewards in various categories those rewards are from this month and will be applied to your next bill.

AE_Collector

[hairbag1]

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@danlee wrote:

Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month.  My Available Fund - is it the rewards points?  

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If you log into My Account, you'll see the breakdown of your applicable rewards.

[buiya]

Login to your account and click on rewards, you should be able to see a break down.  If things are missing and you've checked payments, I would suggest contacting mod