Hi @boondock69
If the payment issues cannot be rectified/understood, there is no real-time support to speak with someone, except during activations and porting of phone numbers.
If they need to deal with Customer Support, contact the Moderators from their Community account. (If they don't have a Community account, one should be created using the same e-mail address as is their self-serve Username. This allows support tickets to be generated more efficiently)
To contact a moderator, there are 2 methods:
- Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
- Send a private message to the moderator by clicking here
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
