Bill

[BrennanG]

My Bill was $35 and it went up to $45. Anybody know why?

[srlawren]

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@BrennanG wrote:

What’s an automatic top up? I don’t think I ever signed up for that? 

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@BrennanG that's how Auto Pay shows up in your transaction history.  You absolutley signed up for Auto Pay--you can see the $2 Auto Pay rewards being paid out to you.  Automatic top-ups are Auto Pay doing it's thing.

[BrennanG]

What’s an automatic top up? I don’t think I ever signed up for that? 

[srlawren]

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@BrennanG wrote:

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@BrennanG for all the history you've shown in that listing, your plan cost has been prett consistent, with automatic top-ups of $43 ($45-$2 auto pay discount) other than one month where you paid $60 via a voucher and then the following month you had $17 left over from the voucher making that month's automatic top up smaller.  I don't see an issue...

[BrennanG]

It has been like this for a few months now 

[Luddite]

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@BrennanG wrote:

My Bill was $35 and it went up to $45. Anybody know why?

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Sounds like a variant on the current autopay bug. Please let us know if your price increase becomes permanent.

Glad you do have service still though.

[BrennanG]

[BrennanG]

Thank you I just emails the mediators. In the mean time I will try to get a picture for u. Thanks 

[ZfromVanC]

Would you be able to post a picture of your account payment history? (with private information blacked out)

We can try to figure out what happened.

Occassionally there is a mistake made by the system that you'd need to contact the Moderators to fix. They can take a while to respond as they are quite busy, but you can reach them through here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am]

@BrennanG, what plan do you have?  Did you make a plan change?  If not, your plan and pricing should be grandfathered, subject to the conditions in the terms of service.