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Bill versus transaction History

jpeters8
Great Neighbour / Super Voisin

‎10-25-2021 10:59 PM - edited ‎01-04-2022 05:20 AM

Why was what was charged to credit card was twice as much as transaction history?

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17 REPLIES 17

darlicious
Mayor / Maire
In response to wetcoaster

‎11-03-2021 05:48 PM - edited ‎11-03-2021 05:50 PM

@jpeters8 

Although both @softech  and @wetcoaster have given very similar info that is correct it appears @softech had a typo when mentioning the amount that will be charged to your autopay card in November. It will be $23 as correctly typed by @wetcoaster .

 

Edit:

Geez talk about quick edits/replies. Oh well....

softech
Oracle
Oracle
In response to wetcoaster

‎11-03-2021 05:45 PM

@wetcoaster  thanks for catching that.. yes.. it was a typo  . $23..

 

 

wetcoaster
Mayor / Maire
In response to softech

‎11-03-2021 05:43 PM

@softech wrote:
@jpeters8 wrote:

Maybe I don't understand the billing. I am a new customer and no problem with activation.  My plan is $25 a month, save $2 and get a 500 MB data bonus, autopay on a 30 day plan.   

If nothing change ,  They will charge you $13 + tax in the next renewal since you will only have one $2 Autopay credit.

 

@softech 

Not sure if that is just a typo.... If the OP stays on the $25 plan their next renewal will be $23 + tax. (assuming that they don't get any community or referral rewards).

wetcoaster
Mayor / Maire
In response to jpeters8

‎11-03-2021 05:31 PM - edited ‎11-03-2021 05:33 PM

@jpeters8 wrote:

Maybe I don't understand the billing. I am a new customer and no problem with activation.  My plan is $25 a month, save $2 and get a 500 MB data bonus, autopay on a 30 day plan.   It was my first payment and I realize now it was the billing from the date I started that was on my credit card Sept 18th.  I'll see what the Oct 18th bill is on my next statement.  I just thought I got $10 off for doing automatic payment on my credit card.  This is my statement so far if that makes sense.  So will Oct 18th be $0.00?  

Oct 18, 20211GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00
Oct 18, 202130-day plan/Forfait de 30 jours $10.00$15.00
Oct 18, 2021Automatic Top-Up/Réapprovisionnements auto.$11.00 $25.00
Oct 18, 2021AutoPay Reward$2.00 $14.00
Sep 19, 2021$10 Referral Credit/Crédit de recommandation de 10 $$10.00 $12.00
Sep 18, 2021AutoPay Reward$2.00 $2.00
Sep 18, 20211GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00
Sep 18, 202130-day plan/Forfait de 30 jours $10.00$15.00
Sep 18, 2021Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$25.00 $25.00

That all looks like it should.

You got charged the full $25 when you signed up. Then the $2 auto-pay-on-signup and $10 for using your friend's referral code got credited to your account.

At renewal your auto-pay got credited and then the system grabbed $11 from your credit card (it will show on your statement as $11 + GST + PST  (or $11+HST, depending on your province)).

On your next renewal, November 17 (it's 30days here), your $2 auto pay will be credited and $23 will be charged to your CC.

 

 

 

Edit: I swear there were no replies to this when I checked before hitting reply. Sorry for the echo - I'm just way too slow.

softech
Oracle
Oracle
In response to jpeters8

‎11-03-2021 05:25 PM - edited ‎11-03-2021 05:46 PM

@jpeters8 wrote:

Maybe I don't understand the billing. I am a new customer and no problem with activation.  My plan is $25 a month, save $2 and get a 500 MB data bonus, autopay on a 30 day plan.   It was my first payment and I realize now it was the billing from the date I started that was on my credit card Sept 18th.  I'll see what the Oct 18th bill is on my next statement.  I just thought I got $10 off for doing automatic payment on my credit card.  This is my statement so far if that makes sense.  So will Oct 18th be $0.00?  

Oct 18, 20211GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00
Oct 18, 202130-day plan/Forfait de 30 jours $10.00$15.00
Oct 18, 2021Automatic Top-Up/Réapprovisionnements auto.$11.00 $25.00
Oct 18, 2021AutoPay Reward$2.00 $14.00
Sep 19, 2021$10 Referral Credit/Crédit de recommandation de 10 $$10.00 $12.00
Sep 18, 2021AutoPay Reward$2.00 $2.00
Sep 18, 20211GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00
Sep 18, 202130-day plan/Forfait de 30 jours $10.00$15.00
Sep 18, 2021Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$25.00 $25.00

@jpeters8 

 

They have only charge you $11 + tax on your credit card on Oct 18

 

Oct 18, 2021Automatic Top-Up/Réapprovisionnements auto.$11.00

 

Basically before PM charges you , they have applied $2 for Autpay  for the month of Oct (Oct 18) and $10 for your Referall (already on your account since Sept 19)

 

Then another $2 Autopay reward for the month of Sept (that was a $2 back from the first bill on Sept which they didn't give you when you first activated).  So, $14 credit.  

After all the credit,  they charge you $11 + tax on your credit card

 

If nothing change ,  They will charge you $13 + tax  $23+ tax in the next renewal since you will only have one $2 Autopay credit 

 

(update: thanks @wetcoaster for catching the typos)

 

The $0.00 on Oct 18 just mean after all the transactions, after the renewal on Oct 18, you do not have credit left in the Account. 

Oct 18, 20211GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00

 

Anonymous
Not applicable
In response to jpeters8

‎11-03-2021 05:24 PM - edited ‎11-03-2021 05:43 PM

@jpeters8 

your plan is $25 - $2 AutoPay Reward for frist singup - $2 AutoPay Reward- $10 Referral friend one-time credit = $11 plus tax

next month your plan is $25 - $2 AutoPay Reward = $23 plus tax,

every month when you see say Automatic Top-Up that amount plus tax but tax is not show in here only at your credit card.

all is good,

 

Edit: when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

 

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jpeters8
Great Neighbour / Super Voisin
In response to darlicious

‎11-03-2021 05:17 PM

Maybe I don't understand the billing. I am a new customer and no problem with activation.  My plan is $25 a month, save $2 and get a 500 MB data bonus, autopay on a 30 day plan.   It was my first payment and I realize now it was the billing from the date I started that was on my credit card Sept 18th.  I'll see what the Oct 18th bill is on my next statement.  I just thought I got $10 off for doing automatic payment on my credit card.  This is my statement so far if that makes sense.  So will Oct 18th be $0.00?  

Oct 18, 20211GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00
Oct 18, 202130-day plan/Forfait de 30 jours $10.00$15.00
Oct 18, 2021Automatic Top-Up/Réapprovisionnements auto.$11.00 $25.00
Oct 18, 2021AutoPay Reward$2.00 $14.00
Sep 19, 2021$10 Referral Credit/Crédit de recommandation de 10 $$10.00 $12.00
Sep 18, 2021AutoPay Reward$2.00 $2.00
Sep 18, 20211GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00
Sep 18, 202130-day plan/Forfait de 30 jours $10.00$15.00
Sep 18, 2021Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$25.00 $25.00
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Yummy
Mayor / Maire

‎10-26-2021 10:47 AM

Did you request plan change 'immediately'? That could cause double payment on credit card particularly if plan cost is the same but data allowance with new plan is higher.

t_p
Mayor / Maire
In response to HALIMACS

‎10-26-2021 09:17 AM - edited ‎10-26-2021 10:26 AM

@HALIMACS wrote:

@jpeters8 

 

It's quite possible your credit card is displaying a mix of authorized and unauthorized charges.

 

The unauthorized charge (sometimes referred to as a pending charge) may drop off that section.

"Pending" are authorized charges. They just show as ,well, pending until they are officially posted to the transactions statement. Sometimes there could be 2 or more "pending"s for a transaction if the transaction encountered glitches when authorizations were requested and they should disappear when the charge is finally "posted".

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HALIMACS
Mayor / Maire

‎10-26-2021 06:09 AM

@jpeters8 

 

It's quite possible your credit card is displaying a mix of authorized and unauthorized charges.

 

The unauthorized charge (sometimes referred to as a pending charge) may drop off that section.

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cellphoneuser1
Mayor / Maire
In response to winterw

‎10-26-2021 05:35 AM

@winterw There's no need to pay for suspended time.  The new bill date chanes automatically after reactivation.

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darlicious
Mayor / Maire
In response to winterw

‎10-26-2021 05:14 AM

@winterw 

Pm is all prepaid. So a balance can't carry over. If you don't pay ahead of time you don't get service.

winterw
Great Neighbour / Super Voisin

‎10-26-2021 05:11 AM

Maybe it didn't apply your rewards/discounts on a billing cycle? It'd help if you gave some more details and the balance because maybe it carried over last month's balance onto this balance because it was a late payment or something; ?

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CountyDownIeUk
Mayor / Maire
In response to darlicious

‎10-25-2021 11:26 PM

And what is your balance, if any?

darlicious
Mayor / Maire
In response to Dunkman

‎10-25-2021 11:23 PM

@jpeters8 

Your transaction history minus any personal info would be helpful. What plan do you have? How much was charged to your credit card? Do the dates match with your renewal? Are you a new customer? Did you have trouble at activation? Did you do it twice because the first one seemed to fail?

softech
Oracle
Oracle
In response to Dunkman

‎10-25-2021 11:20 PM

@jpeters8 

how much did it charge and what was showing on the Transaction History?  did you try to manually pay ?  Any amount showing as Available Fund on My Account?

 

give us more info .. provide us some screenshots and maybe we can help 

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Dunkman
Oracle
Oracle

‎10-25-2021 11:07 PM

 

@jpeters8 

You do have to pay taxes above the plan's fee. But, it should not be twice the amount.

 

Maybe screenshot your payment history page to offer more information. 

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