@gblackma, there is an issue with the payment system. I am unable to add funds as suggested, and cannot update my credit card information.
"Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."
Enter the credit card address EXACTLY as it appears on your statement
Leave the apartment field blank, if required enter your apt number in the street address field
Enter your postal code without spaces unless there is a space on the credit card statement then enter the first 5 digits only with the space.
@mitchnet12 you can try the one more time. Wait an hour from last attempt, clear your browser history, go to private/ incognito mode and try again to add your credit card. When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).
If this fails contact a moderator, explain the situation and ask them to add it for you. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save
Hi. I had a similar issue, BUT with CIBC Visa Debit
Funny thing was that it worked on one, BUT not the 2nd A/C
Solution was send a pm to a PM Mod, and after their response and following instructions, they had to verify info to ensure that info matched and all that
Afterwards, I was all set.
That would be my advice to you
If ALL the info you inputted in are correct and still same issue, pm a Mod
Also, When entering your CC Info, it MUST Match 100%
Address, CC #, Security # behind Card, Name, Address, Date of Expiration
ALL MUST MATCH
@JoyLuck, Everything is EXACTLY as it appears on my credit card statement. This is the first time a payment has been declined. Credit card company has been contacted, and there are no problems. This is a first time occurrence. A moderator has already been contacted.
. A moderator has already been contacted.
Check your message sent box (envelope icon top right of your screen) to make sure the message was sent. Check your inbox, the moderator’s answer will show up there.
Just as a follow-up, the finance department did get back to the moderator and my credit card has been approved to use with PM. As to why this suddenly happened where my BMO MasterCard was no longer being accepted, that remains a mystery. The moderator stated that my bank may have done an update with my profile at their end, which PM would have seen my billing address as a mismatch, and PM would not charge the card due to potential fraud. These bank updates can happen at random. It's strange that I have all sorts of automatic payments that are charged to my credit card and not had any problems. I had contacted my bank and they did not see any declined transactions with my credit card. My billing information hasn't changed since I opened the credit card.
As a preventative measure, it wouldn't be a bad idea other for other members to try and add funds to their account, even $1, before their payment is due to come out.
@mitchnet12 if you are going to add a buck, every time your payment is due. You may as well add the whole amount. Please note, the date on you self service account is actually the 2 am eastern time when the payment is taken out. If you are going to add payment please do it 2 days before the self service account due date. Stay safe.
I also experienced the same issue with my Master card. I have multiple phones on the same card, however, one phone didn't go through. emailed moderator and he said transaction was declined. However the other phones went through. Phone the bank, and they said they have no record of such a declined transaction. Also, I am unable to access my account log in for ALL of my phones. Logged in last week just fine. I think they did a system upgrade or maintenance or something, and it screwed up their system. It is odd.