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turky
Good Citizen / Bon Citoyen

Re: Available funds

So if your account has sufficient funds to cover the bill, will the funds be withdrawn automatically or do you have to manually apply them?

 

dabr
Mayor / Maire

Re: Available funds


@turky wrote:

So if your account has sufficient funds to cover the bill, will the funds be withdrawn automatically or do you have to manually apply them?

 


If you have enough funds, those will be used first to pay your renewal cycle.  If you don't have enough funds, then your CC (if you registered one) will be charged for any amount short for renewal.

 

You can try this link to contact moderators: https://publicmobile.ca.ada.support/chat/

 

Type your issue, select contact us, then submit ticket when these options appear and follow the rest of the prompts to finish submission.

gblackma
Mayor / Maire

Re: Available funds

@turky they are automatically deducted if you have enough funds in your self service account . If you keep your credit card on autopay and manually apply payment a couple days before so there are enough funds in it. It's highly unlikely that your service will ever be interrupted. And be having a credit card on file you still get your bonus data and $2 reward.


@turky wrote:

So if your account has sufficient funds to cover the bill, will the funds be withdrawn automatically or do you have to manually apply them?

 


 

Ropergurl75
Good Citizen / Bon Citoyen

Re: Available funds

Nothing has worked. I have $10 Available and I owe only $5. It should have gone through but nothing.

Ropergurl75
Good Citizen / Bon Citoyen

Re: Available funds

No nothing happened.

Ropergurl75
Good Citizen / Bon Citoyen

Re: Available funds

But I shouldn't have to. I have $10 Available and I only owe $5

CannonFodder
Mayor / Maire

Re: Available funds


@Ropergurl75 wrote:

But I shouldn't have to. I have $10 Available and I only owe $5


When you're replying to a post, you should hit the "Quote" button, so we know which post you're replying to.

 

That, and you haven't exactly spelled it out what you've tried. You also haven't said whether or not your account is set up for autopay, with a credit card, or Visa debit.

 

So far, it seems everybody has assumed, based on the little you've said, that you're on the $15 plan, with autopay set up, and you have $10 worth of credits in your plan, and that you owe a further $5 to renew your plan. It also SOUNDS as though perhaps autopay failed, and your account was suspended because of it. Folks have also recommended that you go into your account and MANUALLY pay that outstanding $5, and then hit the "Reactivate" button. Is this correct so far, and have you tried doing that?

 

If you have tried that, and it didn't work, others have also recommended that you contact the Moderator team, and they've provided the information on how to do that. Have you tried that?

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