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Great Neighbour / Super Voisin

Available funds covered renewal but still have amount due

Good afternoon.

As the title suggests, I'm trying to figure out why the entire amount of my plan was debited from ample available funds, yet there is still a reported outstanding amount owing.

 

Here's the details...

I finished my first 30-day term with PM on March 14th. I'm on the $30/30 day plan with AutoPay.

I received the "please disregard if you are on AutoPay or have sufficient available funds" mesage on the morning of March 15th, which eventually resolved itself around 9:30 am when it appeared that a payment had been made.

With all my credits and rewards I had $51 in available funds. There were two seperate debit transactions taken from my availabe funds: 1GB at 3G Speed/ 1Go à la vitesse 3G ($20.00) and 30-day plan/Forfait de 30 jours ($10). Now I have $21 remaining. 

However, my overview states that I have an Amount Due of $9. 

I cannot understand why there's is an amount owing, and why it's $9.

Any help would be greatly appreciated.


Accepted Solutions
Oracle

Re: Available funds covered renewal but still have amount due


@smoter  a écrit :

Good afternoon.

As the title suggests, I'm trying to figure out why the entire amount of my plan was debited from ample available funds, yet there is still a reported outstanding amount owing.

 

Here's the details...

I finished my first 30-day term with PM on March 14th. I'm on the $30/30 day plan with AutoPay.

I received the "please disregard if you are on AutoPay or have sufficient available funds" mesage on the morning of March 15th, which eventually resolved itself around 9:30 am when it appeared that a payment had been made.

With all my credits and rewards I had $51 in available funds. There were two seperate debit transactions taken from my availabe funds: 1GB at 3G Speed/ 1Go à la vitesse 3G ($20.00) and 30-day plan/Forfait de 30 jours ($10). Now I have $21 remaining. 

However, my overview states that I have an Amount Due of $9. 

I cannot understand why there's is an amount owing, and why it's $9.

Any help would be greatly appreciated.


If I understand your explications correctly..the 9$ amount due is for your NEXT renewal date..Can you call and text?

View solution in original post


All Replies
Oracle

Re: Available funds covered renewal but still have amount due


@smoter  a écrit :

Good afternoon.

As the title suggests, I'm trying to figure out why the entire amount of my plan was debited from ample available funds, yet there is still a reported outstanding amount owing.

 

Here's the details...

I finished my first 30-day term with PM on March 14th. I'm on the $30/30 day plan with AutoPay.

I received the "please disregard if you are on AutoPay or have sufficient available funds" mesage on the morning of March 15th, which eventually resolved itself around 9:30 am when it appeared that a payment had been made.

With all my credits and rewards I had $51 in available funds. There were two seperate debit transactions taken from my availabe funds: 1GB at 3G Speed/ 1Go à la vitesse 3G ($20.00) and 30-day plan/Forfait de 30 jours ($10). Now I have $21 remaining. 

However, my overview states that I have an Amount Due of $9. 

I cannot understand why there's is an amount owing, and why it's $9.

Any help would be greatly appreciated.


If I understand your explications correctly..the 9$ amount due is for your NEXT renewal date..Can you call and text?

View solution in original post

Town Hero / Héro de la Ville

Re: Available funds covered renewal but still have amount due


@smoter wrote:

Good afternoon.

As the title suggests, I'm trying to figure out why the entire amount of my plan was debited from ample available funds, yet there is still a reported outstanding amount owing.

 

Here's the details...

I finished my first 30-day term with PM on March 14th. I'm on the $30/30 day plan with AutoPay.

I received the "please disregard if you are on AutoPay or have sufficient available funds" mesage on the morning of March 15th, which eventually resolved itself around 9:30 am when it appeared that a payment had been made.

With all my credits and rewards I had $51 in available funds. There were two seperate debit transactions taken from my availabe funds: 1GB at 3G Speed/ 1Go à la vitesse 3G ($20.00) and 30-day plan/Forfait de 30 jours ($10). Now I have $21 remaining. 

However, my overview states that I have an Amount Due of $9. 

I cannot understand why there's is an amount owing, and why it's $9.

Any help would be greatly appreciated.


Not sure but sounds like it must be the second renewal due, so 2 x 30 =$60 you had $51 so you owe $9.00. Did you change plans?

Mayor / Maire

Re: Available funds covered renewal but still have amount due

@smoter 

Exactly correct. It goes 

What happened : 51 - 30 = 21

What will happen : 21 - 30 = -9

You need 9 more for your NEXT renewal.

Tags (2)
Town Hero / Héro de la Ville

Re: Available funds covered renewal but still have amount due


@sandpublic wrote:

@smoter wrote:

Good afternoon.

As the title suggests, I'm trying to figure out why the entire amount of my plan was debited from ample available funds, yet there is still a reported outstanding amount owing.

 

Here's the details...

I finished my first 30-day term with PM on March 14th. I'm on the $30/30 day plan with AutoPay.

I received the "please disregard if you are on AutoPay or have sufficient available funds" mesage on the morning of March 15th, which eventually resolved itself around 9:30 am when it appeared that a payment had been made.

With all my credits and rewards I had $51 in available funds. There were two seperate debit transactions taken from my availabe funds: 1GB at 3G Speed/ 1Go à la vitesse 3G ($20.00) and 30-day plan/Forfait de 30 jours ($10). Now I have $21 remaining. 

However, my overview states that I have an Amount Due of $9. 

I cannot understand why there's is an amount owing, and why it's $9.

Any help would be greatly appreciated.


Not sure but sounds like it must be the second renewal due, so 2 x 30 =$60 you had $51 so you owe $9.00. Did you change plans?


Login online got to Payment History select display last 6 months what does it show?

Deputy Mayor / Adjoint au Maire

Re: Available funds covered renewal but still have amount due


@smoter wrote:

Good afternoon.

As the title suggests, I'm trying to figure out why the entire amount of my plan was debited from ample available funds, yet there is still a reported outstanding amount owing.

 

Here's the details...

I finished my first 30-day term with PM on March 14th. I'm on the $30/30 day plan with AutoPay.

I received the "please disregard if you are on AutoPay or have sufficient available funds" mesage on the morning of March 15th, which eventually resolved itself around 9:30 am when it appeared that a payment had been made.

With all my credits and rewards I had $51 in available funds. There were two seperate debit transactions taken from my availabe funds: 1GB at 3G Speed/ 1Go à la vitesse 3G ($20.00) and 30-day plan/Forfait de 30 jours ($10). Now I have $21 remaining. 

However, my overview states that I have an Amount Due of $9. 

I cannot understand why there's is an amount owing, and why it's $9.

Any help would be greatly appreciated.


@Lieux , @z10user4 have it correct, that is the amount due on your next bill.  Since I have enough in Available funds to cover my next bill, that shows $0.00 for me.

Great Neighbour / Super Voisin

Re: Available funds covered renewal but still have amount due

Thank you Lieux and all for responding so quickly.

This makes sense.

I mistakenly understood it to mean PM assessed me as owing $9 right now and not toward my upcoming bill. But underneath the amount owing figure it does state, "Payment Due Date (One-Time Payment): Apr 13, 2019".

Chalk it up to a learning curve with the idiosyncrasies of a new provider.

 

Bravo all!

Model Citizen / Citoyen Modèle

Re: Available funds covered renewal but still have amount due


@smoter wrote:

Thank you Lieux and all for responding so quickly.

This makes sense.

I mistakenly understood it to mean PM assessed me as owing $9 right now and not toward my upcoming bill. But underneath the amount owing figure it does state, "Payment Due Date (One-Time Payment): Apr 13, 2019".

Chalk it up to a learning curve with the idiosyncrasies of a new provider.

 

Bravo all!


@smoter  yep, this will really help me, since my very 1st renewal is tomorrow 🙂

Mayor / Maire

Re: Available funds covered renewal but still have amount due


@CellGirl wrote:

@smoter  yep, this will really help me, since my very 1st renewal is tomorrow 🙂


There are two dates. One on the main page is your term end. The one in payments is the new term. You want money in there or autopay before the second date. ie. the term end date. Then overnight between those dates the renewal will happen. It wants to see money in Available Funds before then OR it'll find it from autopay through the night.

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