11-20-2020 12:13 PM - edited 01-05-2022 05:29 PM
11-20-2020 12:38 PM
Hi there, here’s how to remove auto pay once you’re signed into self serve:
https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/
11-20-2020 12:18 PM - edited 11-20-2020 12:19 PM
@jasikabawa wrote:How to cancel autopay?
Log in to your self-serve and Make a payment and click on the big autopay button. It's basically a toggle.
Or with your 4 digit PIN you can use the 611 service to toggle it off.
But why? Are you porting out? You can use the Lost/stolen function to Suspend your service for up to 90 days.
Edit: jiminy christmas
11-20-2020 12:17 PM
To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..
11-20-2020 12:17 PM
Log into your account click payment then manage auto-pay.
Or bottom left to manage my card and remove it all together.
You can also call 611 from your phone and disable auto-pay.
11-20-2020 12:17 PM - edited 11-20-2020 12:17 PM
@jasikabawa wrote:How to cancel autopay?
Call 611 from your phone to remove autopay or you can log into self service to remove it.