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Great Neighbour / Super Voisin

Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay stop

 
Mayor / Maire

Re: Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay s

@LmcmurrayIt happens from time to time. It is best to keep a month's balance before the renewal date. It is a quirk of the system.

Mayor / Maire

Re: Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay s

@Lmcmurray  Because is not reliable and is prone to failure. So best to be safe than sorry and make a payment using the CC on file 2 days before your renewal to avoid this problem in the future.

Great Citizen / Super Citoyen

Re: Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay s


@geopublic wrote:

@Lmcmurray  Because is not reliable and is prone to failure. So best to be safe than sorry and make a payment using the CC on file 2 days before your renewal to avoid this problem in the future.


That’s good to know! I would have relied on autopay (set up for $2 off monthly) and ended up in a mess! Thank-you. I’ll make sure to always add funds in plenty of time. I’ve seen enough messups on here so learning from others with issues.