06-10-2019 06:47 PM - edited 01-05-2022 08:02 AM
Edit June 15th:This was resolved after getting in touch with the moderator team who completed some paperwork for my credit card company and making a manual payment afterwards. Everything is working as it should. Thank you all for the help.
Hey there.
When I log into my Public Mobile Account I see this message:
Solved! Go to Solution.
06-16-2019 06:39 PM
@Hayl2128 wrote:But can see on my account that 53.76 has been removed from my visa debit
You'll have to contact a moderator for their assistance...Click this to message them
Sometimes they get busy so please be patient...they will respond.
06-16-2019 06:28 PM
@Hayl2128 wrote:But can see on my account that 53.76 has been removed from my visa debit
Unfortunately, we can't help you with that. You need to send a private message to the moderators. Hopefully, they'll be able to see what happened and get it fixed. Good luck!
06-16-2019 06:09 PM
But can see on my account that 53.76 has been removed from my visa debit
06-16-2019 06:08 PM
That’s the problem I can’t axcess that account any more to see as its been closed
06-16-2019 04:25 PM
@dabr wrote:@mimmoor @NDesai could one of your please edit user @Hayl2128 post to remove some private information. Thanks.
Done. Thanks for the tag.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
06-16-2019 04:10 PM
06-11-2019 01:07 PM
@Balind25, has the balance been taken from your credit card, and is now sitting in your account as 'Available Funds', or are you still listed as owing money?
Normally, the message you mentioned is nothing but a place holder (as ugly as it is), and things go smoothly. Has your card expired, do you have the ability to try calling 611 on your phone to check 'balance'?
06-10-2019 07:54 PM
You can contact a moderator though here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Include information in your message such as phone number, account number, etc. to speed up the process. Depending on how busy they are it can take anywhere from a couple hours to a couple days to hear back from them.
Current moderator hours are:
Monday to Friday from 8 AM to midnight Eastern time.Include information in your message such as phone number, account number, etc. to speed up the process.
Saturday and Sunday from 8 AM to 10 PM Eastern time.
06-10-2019 07:20 PM
Thank you kindly.
06-10-2019 07:19 PM
I'll keep an eye out for the vouchers. Thanks.
06-10-2019 06:59 PM
@Balind25 wrote:Hey there,
Thanks for letting me know.
How would I get in touch with the mod team to look into this?
Follow this link to contact moderator team:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-10-2019 06:57 PM - edited 06-10-2019 07:15 PM
Since moderators will take days to get back to you try these steps in the mean time (which I posted for another user just now)
Edit: if it is June the 5th.. go out and buy a voucher and top up using *611 and get your phone working again.
I am assuming your phone is displaying No Service on the notification bar.
06-10-2019 06:56 PM
Hey there,
Thanks for letting me know.
How would I get in touch with the mod team to look into this?
06-10-2019 06:55 PM
Hey there,
Thanks for the quick reply.
My renewal date is the same as the billing date; I'm on a 90 Day Plan.
I cannot use my phone for dialing out or recieving calls because the payment has not gone through.
My plan expires by September 5th if this isn't resolved.
06-10-2019 06:52 PM
@Balind25 moderators do not monitor accounts for trouble and reach out to customers. Customers must contact them for assistance.
06-10-2019 06:50 PM
Hi @Balind25 When is your renewal date? Is your phone working? If so you can ignore the suspension, it is a quirk of the payment system displaying a message like that during the renewal cycle.