Autopay not working

[Pissedoff1]

Account suspended because autopay did not work. No notification of suspension or problems with credit card. What’s up?

[Dylan3]

Try checking if you didnt change your autopay settings or if you didnt disable autopay for the account

[Dunkman]

@Pissedoff1 

Unfortunately, autopay sometimes fails for no good reason.  That is why some regulars actually will manually load the funds a few days before the payment date.  Kinda defeats the purpose of autopay, but it is safer.  

If you are unable to restart your plan, you could try the suggestions above.  If still not working, may need to contact moderator.  

[hairbag1]

When is the plan renewal date ? If the phone is working...just ignore suspension as it'll renew tonight.

[ChuckYeah]

First if you see the reactivate button in your self serve, click it and try manually loading $1 to your account. This sometimes jumpstarts the renewal process.

If that doesn't work, try the Lost Phone Trick:

Caution! There have been reports that the lost phone trick removes your autopay and may be other rewards for the cycle, please be aware of that before trying this solution.

1. Report your phone lost/stolen in the self service account and logout.
2. Wait 5-10 minutes.
3. Re-login to self serve and report phone found.
4. Reboot your phone. This seems to reset your SIM card and has been known to reactivate your account.

[GR]

@Pissedoff1  can you log in and manually add funds to your account?