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Good Citizen / Bon Citoyen

Autopay not working - if I just pay, will I lose my $2?

Hi friends! My autopay isn’t working and my account is now suspended. This is the first time it’s ever happened since joining Jan 2018, but it’s quite troublesome. 

 

I was wondering if I could just complete a one-time payment right now instead of wait for a moderator to get back to me?

 

thanks!

Mayor / Maire

Re: Autopay not working - if I just pay, will I lose my $2?


@Sherrycheng wrote:

Hi friends! My autopay isn’t working and my account is now suspended. This is the first time it’s ever happened since joining Jan 2018, but it’s quite troublesome. 

 

I was wondering if I could just complete a one-time payment right now instead of wait for a moderator to get back to me?

 

thanks!


This is indeed a troublesome problem. Making manual payments will not affect a configured autopay reward.

 

Edit: make sure your credit card (or bank account) is valid for expiry or limit.

Good Citizen / Bon Citoyen

Re: Autopay not working - if I just pay, will I lose my $2?

i tried that it didnt work .it just added more money to my account .i think i would message the moderator

Good Citizen / Bon Citoyen

Re: Autopay not working - if I just pay, will I lose my $2?

Okay, thanks! I’ll give it a quick try 

Good Citizen / Bon Citoyen

Re: Autopay not working - if I just pay, will I lose my $2?

Yeah, I just tried it. It actually just denied my payment completely, even though my card isn’t expired/at its limit.

 

I’ll just message a mod. Thanks!

Mayor / Maire

Re: Autopay not working - if I just pay, will I lose my $2?


@Sherrycheng wrote:

Yeah, I just tried it. It actually just denied my payment completely, even though my card isn’t expired/at its limit.

 

I’ll just message a mod. Thanks!


Would you be willing to try the 611 service and see if it does anything differently?

Good Citizen / Bon Citoyen

Re: Autopay not working - if I just pay, will I lose my $2?


@z10user4 wrote:

Would you be willing to try the 611 service and see if it does anything differently?


That’s a good suggestion. I’ll give it a shot when I’m able to get to somewhere quiet enough to listen to my phone. Thanks!

Highlighted
Mayor / Maire

Re: Autopay not working - if I just pay, will I lose my $2?


@Sherrycheng wrote:

Hi friends! My autopay isn’t working and my account is now suspended. This is the first time it’s ever happened since joining Jan 2018, but it’s quite troublesome. 

 

I was wondering if I could just complete a one-time payment right now instead of wait for a moderator to get back to me?

 

thanks!


@Sherrycheng  With Public Mobile there is always a first time.Smiley Happy This is a known issue many have reported similar issue in the past week so there is definitely a system bug with AutoPay and renewals for some users.

 

As others have reported you need to wait for the moderator to fix it. To be safe and avoid these issues in the future  it's best to setup a phone reminder and do a onetime payment 2 days before your renewal date to be safe.

Good Citizen / Bon Citoyen

Re: Autopay not working - if I just pay, will I lose my $2?

@geopublic so you mean I should sign up for autopay, but still set a monthly reminder to myself to manually pay my bill?

Mayor / Maire

Re: Autopay not working - if I just pay, will I lose my $2?


@Sherrycheng wrote:

@geopublic so you mean I should sign up for autopay, but still set a monthly reminder to myself to manually pay my bill?


Yup. Only because of all the constant ridiculous issues with autopay. You still get $2 whether it goes to the cc or not.