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Great Neighbour / Super Voisin

Autopay is not accepting my credit card, unable to verify CC info

im getting this error when trying to make a payment

 

Unable to Process Transaction
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged.

 

my credit card company tells me to contact public mobile as they blocked my credit card. all the billing info is the same as for my credit card, verbatim. how do i resolve this since there is no way to call?

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Mayor / Maire

Re: Autopay is not accepting my credit card, unable to verify CC info

@zeemerman your card may be locked from too many attempts. Contact the moderators amd ask them to apply payment for you and to reset your service if applicable. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

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Mayor / Maire

Re: Autopay is not accepting my credit card, unable to verify CC info

@zeemerman You get this message via self-service, right? What if you try to add money through 611 call ?

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Great Citizen / Super Citoyen

Re: Autopay is not accepting my credit card, unable to verify CC info

@zeemerman As stated earlier by other users, you may have to contact a moderator who can unblock your card.

Though it may not work, one thing you could try is using incognito mode and clearing cache on your browser and try again after waiting an hour or so.

 

I hope you do manage to get this resolved quickly.

Good Luck.

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Mayor / Maire

Re: Autopay is not accepting my credit card, unable to verify CC info

@zeemerman 

While you are waiting for moderator to help you, try the following tips.

Make sure the credit card address matches what is on your statement.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.