Still not resolved unfortunately.
-Could not find that I previously requested this change.
-Told me the plan was for Freedom Mobile only (500mb+prov calling+text for $30) and no longer exists.
-I had to look into all this on my own, discover that it STILL exists (despite what I was being told), switched it all over myself. But, of course, the issues continue--phone still shows "sign on to network", phoning doesn't work, texts don't work. Have tried rebooting the phone a few times. So I've paid it all up, nothing's activated.
Seriously, when things go well, great. When problems arise, I've experienced extended frustration. My lessons learned, and thus suggestion, is to take screenshots of everything you do when making any changes. Because record-keeping of client activity seems to be very limited on the support's end.
This wouldn't have been such a big deal if I hadn't already had some issues in the past, that took a long time to finally resolve (and tech support admitting they had screwed up the resetting of my wife's account, for example). But every time something changes from the status quo (US roaming, switching to a more expensive plan, etc), something goes awry.
@Mary_M, you have been responsive with this and past issues, hopefully you can help out here too. Someone else was responsible for the above issues this morning.
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