Automatic Top-Up issue

[alanmarr]

There is a wrong entry of transaction in the Automatic Top-Up on Jan 21, 2020. This is the 2nd time in a row. An AutoPay Reward $6 is wrongly debited to my account. It should be a CREDIT. Now I should have $12 available funds in my account, but not zero balance.

Please look into the matter and rectify accordingly.

Thanks.

[PAULRANG18]

Best to contact a moderator for any account related issues. Contact moderators by clicking ?, bottom right, and follow instructions to submit a ticket. Wait time can be a few hours or less, or within a day.

[Jb456]

@alanmarr thanks for screenshot. Definitely looks like something is up. Follow steps that others posted to contact moderators

[Staliger]

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@alanmarr wrote:

There is a wrong entry of transaction in the Automatic Top-Up on Jan 21, 2020. This is the 2nd time in a row. An AutoPay Reward $6 is wrongly debited to my account. It should be a CREDIT. Now I should have $12 available funds in my account, but not zero balance.

Please look into the matter and rectify accordingly.

Thanks.

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@alanmarr Inform moderator with this info. Click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kselmak · Accepted solution]

@alanmarr @ you are right

Contact moderators https://publicmobile.ca.ada.support/chat/ ask for refund Simon will give you an option to create a ticket. Upload that photo of possible or if you click on the 3 dots you will have link to your last post, copy it and provide as link

[alanmarr]

[Jb456]

Post a screenshot (remove personal information) so we can take a look. 

It's usually credited to your account balance then your plan deductions for you 30 days is taken and that goes to that.