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AutoPay is not working / Account Suspended

Ingenior00
Good Citizen / Bon Citoyen

Hi!

 

Today I received a voicemail indicating that my account was suspended

I have AutoPay active, but I do not know why on this occasion the automatic payment was not generated (the account has sufficient funds)

When he enters my account he tells me:

  Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

Should I make the manual payment, or should I wait for the automatic payment to be executed?

33 REPLIES 33

Ingenior00
Good Citizen / Bon Citoyen

mmm, so bad

Lieux
Oracle
Oracle

Do you have a new credit card or change the info in the old one address or so..?

If yes you will need to reenter the info of your credit card in your self serve account..

Lieux
Oracle
Oracle

Sorry for you @Ingenior00 

If your account is suspended and you can't calls or texts...you will need help from the moderator here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Waiting time is few hours to 2 days...Smiley Frustrated

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