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Mayor / Maire

Re: AutoPay didnt go through, and cannot manually pay

@lottie 

If you want, you could also buy an online voucher.  Recharge.com  is a good website, but they do charge a service fee.  You would get an online voucher right away.  Sometimes more convenient.  

Mayor / Maire

Re: AutoPay didnt go through, and cannot manually pay

There's a couple of things you can try.

- Try adding $1 to your account, then rebooting said phone.

- Log into My Account / Plan and Add-ons / Lost-Stolen...click Suspend then log out for a moment. Log back in, repeat steps but this time Resume service. Log out and reboot said phone again.

If all that fails, you'll have to contact a moderator for their input....click on the ? in lower right side of page. Type in "autopay failed" to start process of dealing with a moderator. Please be patient as it could take up tto 48 hours for a response...but usually much less.

Good luck...and keep us posted when you get it resolved.

 

EDIT...oops...too late. Good luck anyhow.

Great Neighbour / Super Voisin

Re: AutoPay didnt go through, and cannot manually pay

wow thank you, best response.

Great Neighbour / Super Voisin

Re: AutoPay didnt go through, and cannot manually pay

Same problem.

 

My autopayment stopped working a few days ago, my phone is blocked, Can't use my perfectly good credit & debit cards to make a payment.

 

Great Citizen / Super Citoyen

Re: AutoPay didnt go through, and cannot manually pay

@lottie @molodtsovdenis  I can certainly understand the frustration that an Auto pay fail can cause which can be compounded by the desperation to get it reactivated. Multiple attempts to get the credit card on file to process a payment causes a credit card lock out and removal of the card triggers the inability to add it back in which causes the Auto pay reward to be removed or delayed and the dominoes continue to fall.....for the life of me (and public mobile holds full responsibility for advertising it this way) I do not understand why people actually rely on Auto pay to work on a regular basis. If you are new, you don't use the community as anything but a free customer service forum/line or a technophobe/no internet/no computer access kind of person you should be aware of the daily fail of Auto pay for at least one customer.  Now that may only be one or two out of a thousand and statistically insignificant but it can turn into a full blown nightmare lasting several days without service, community forum rants and undue stress from lack of connectivity to the outside world and threats of porting out to other providers. So why do people risk the fail? It takes at mist 5 minutes to manually pay your bill. Voucher users do It all the time. If your smart and find a deal like @CalgaryBen  you can save 10% by topping up with a voucher while still earning the Auto pay reward. With the soon to be gone $10 plan the shell voucher and Auto pay saves you an additional 30% off your already cheap plan. Buy a $50 Voucher you don't have to pay for 6 months. No anxiety surrounding an Auto pay fail. Scheduling a reminder in your calendar the day you top up your account for 30,60,90 or 180 days from that date to top up again just prevents unnecessary  worry beforehand and a whole lot of hassle after a fall. Why people insist on relying on it after a fail is even more insanity to me....and we all know what the definition of insanity is.....i have never relied on Auto pay and for the savings on vouchers at shell I won't rely on using my credit card to pay (at least not directly.) Auto pay is for amnesia, senior moments and lack of internet accessibility when on vacation or in the middle of nowhere.