Auto pay update credit card

[Reimer29]

I am trying to update my credit card as it expires this month.  I am set up for autopay.  

I fill out all all the information and the. It says my credit card company has denied the transaction. 

I called my my credit card and they said no they did not deny it 0 dollars was put through.  They said something is wrong on public mobiles end. 

[will13am · Accepted solution]

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[Reimer29]

Thanks I have already tried removing the credit card and adding a new one.  

I have also also tried adding my address different ways it still won’t work 

[will13am]

@Reimer29, please remove and try adding your credit card again.  If you live in a high rise, please leave the unit number field blank.  Do not insert space in the postal code.  If the address is very long and includes directional information at the end, try going without it.  I don't recall what the max length is.  Sometimes too many characters messes the system up.  Once the credit card is added, do a $1 top up to verify functionality.