cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Jessica_T
Town Hero / Héro de la Ville

Re: Auto pay fail

@JessyF  Just ignore it, it should renew fine later tonight

rgruihn
Good Citizen / Bon Citoyen

Re: Auto pay fail

Too late. I tried erasing my credit card info and putting the same credit card info back in, but now the system is refusing to accept it the credit card ino.

JessyF
Great Neighbour / Super Voisin

Re: Auto pay fail

I can't ignore it my phone no longer works...not sure what part of No Service you didnt understand?


@Jessica_T wrote:

@JessyF  Just ignore it, it should renew fine later tonight


 

geopublic
Mayor / Maire

Re: Auto pay fail


@JessyF wrote:

My account has been suspended? I'm on auto pay and have funds? Is this being corrected and how long will I be without service? The message says to disregard the message but i have a feeling that isnt going to help... What now?Screenshot_20190501-084942.png

 


@JessyF  From my experience when the Plan Due date is different then the AutoPay Due date and there is an Amount Due ($9.00 in your case) then it would be best to make a onetime payment before the renewal date to avoid situations like this in the future. If your Amount Due: was 0 then more than likely it would not be a problem the and dates would have synced up after the renewal.

 

Always make sure that the Plan Due date is the same as the AutoPay due date.

stonechucker
Mayor / Maire

Re: Auto pay fail

@JessyF, your account is waiting for $9 to be paid.  I don't know how i missed it earlier.

 

Make the $9 payment, and it should start working.

rgruihn
Good Citizen / Bon Citoyen

Re: Auto pay fail

But then should auto pay not kick in? My autopay failed and then when I tried to manually that failed too. I don't think this will fix the issue, but worth a shot. 

andrejd71
Great Neighbour / Super Voisin

This Month Public Mobile wants to over charge me

Last week my account was suspended without any reason, and I paid for it even thought it was not over due to remove suspenision.  Today, 7 days later I am getting notification from Public Mobile that I own then money AGAIN.  What the f*** is going on with Public Mobile.  One payment was not enough so it charge me again.  Due date it says on the automated message is tomorrow May 2nd, 2019.  Make sure you fix this.  I have been your coustamer for almost 10 years and you never had any issue with my payments.

problems
Good Citizen / Bon Citoyen

Re: Auto pay fail

I have a similar problem... I set up an automatic plan change to switch to the new $15 30 day plan. On April 30, the plan changed and I was charged $3 to my credit card, with the other $12 paid for by rewards/promos. I have paid everything I need to pay by April 30. But on April 30, my plan was "suspended" for some reason and the problem continues today. I have no service, no data, and cannot receive texts. I really hope Public Mobile fixes this ASAP because I need the texts for 2FA login on some websites.

Pizzaeh
Deputy Mayor / Adjoint au Maire

Re: This Month Public Mobile wants to over charge me


@andrejd71 wrote:

Last week my account was suspended without any reason, and I paid for it even thought it was not over due to remove suspenision.  Today, 7 days later I am getting notification from Public Mobile that I own then money AGAIN.  What the f*** is going on with Public Mobile.  One payment was not enough so it charge me again.  Due date it says on the automated message is tomorrow May 2nd, 2019.  Make sure you fix this.  I have been your coustamer for almost 10 years and you never had any issue with my payments.


 

@andrejd71 send a private message to the moderators to have a look.  To send a private message to the moderators click here.  Response time is within 48 hours. 

 

Moderator hours:

Weekdays 8am to 12am (Eastern time), Weekends 8am to 10pm (Eastern time)

 

problems
Good Citizen / Bon Citoyen

Re: Auto pay fail

I tried to make a manual payment, and that got my account unsuspended. BUT it basically means I paid twice for the month of May 2019. I seriously hope I get credited $15. Otherwise i'm switching providers

Need Help? Let's chat.