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Great Neighbour / Super Voisin

Auto-pay didn't work, PLAN EXPIRED in red, what next?

So my auto-pay didn't go through, but my phone number is still working, but data isn't. 

 

Right now my account is showing Available Funds: $35 as I tried to manually make the payment that was due but didn't go through for whatever reason. It looks like the $35 just got credited to my account however, and didn't actually pay for my plan. Do I need to pick a new plan again? When I try to do that it says any funds paid towards my last plan wouldn't be credited to my new one...does that mean that $35 I paid just sits there or...what? 

Mayor / Maire

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?


@sarahannedobson wrote:

So my auto-pay didn't go through, but my phone number is still working, but data isn't. 

 

Right now my account is showing Available Funds: $35 as I tried to manually make the payment that was due but didn't go through for whatever reason. It looks like the $35 just got credited to my account however, and didn't actually pay for my plan. Do I need to pick a new plan again? When I try to do that it says any funds paid towards my last plan wouldn't be credited to my new one...does that mean that $35 I paid just sits there or...what? 


The fact that your phone number is still working and that you're seeing Plan Expired suggests that tonight is your renewal.

Don't touch anything. You don't actually know yet that the autopay didn't work as your service hasn't actually renewed yet.

The renewal tonight will take what it needs from your Available Funds first and then any more from your autopay.

Leave it.

Your data may just be coincidental with near the end of your term.

Deputy Mayor / Adjoint au Maire

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?


@sarahannedobson wrote:

So my auto-pay didn't go through, but my phone number is still working, but data isn't. 

 

Right now my account is showing Available Funds: $35 as I tried to manually make the payment that was due but didn't go through for whatever reason. It looks like the $35 just got credited to my account however, and didn't actually pay for my plan. Do I need to pick a new plan again? When I try to do that it says any funds paid towards my last plan wouldn't be credited to my new one...does that mean that $35 I paid just sits there or...what? 


When is date for plan renew ?

Mayor / Maire

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?

@sarahannedobson 

When was your payment date?  Was it yesterday or today?  

 

Sometimes on the evening before the payment date, the plan will state expired and other warnings, but your phone will work and your payment will go through overnight.  

Oracle

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?

Is today your renewal date?  if autopay fails that should mean nothing works, not partial functionality.   

 

can you post a screenshot of your overview page and your payment history?

Model Citizen / Citoyen Modèle

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?


@z10user4 wrote:


The fact that your phone number is still working and that you're seeing Plan Expired suggests that tonight is your renewal.

 


@z10user4  If it suggest tonight is the renewal, what is the other case it could be? I have searched but found no one with the same problem where the account shows expired outside of the renewal.

 


@Dunkman wrote:

@sarahannedobson 

When was your payment date?  Was it yesterday or today?  

 

Sometimes on the evening before the payment date, the plan will state expired and other warnings, but your phone will work and your payment will go through overnight.  


 @Dunkman What if the account shows plan expired for a week but the phone is still working.

 

 

Mayor / Maire

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?


@Jessica_T wrote:

@z10user4 wrote:


The fact that your phone number is still working and that you're seeing Plan Expired suggests that tonight is your renewal.

 


@z10user4  If it suggest tonight is the renewal, what is the other case it could be? I have searched but found no one with the same problem where the account shows expired outside of the renewal.

 


 @Jessica_T 

I use the word that way as what I understand to be a legitimate English method of saying along the lines of that "it leads one to conclude".

Thanks for keeping us on our toes. Smiley Happy

Model Citizen / Citoyen Modèle

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?


@z10user4 wrote:

@Jessica_T wrote:

@z10user4 wrote:


The fact that your phone number is still working and that you're seeing Plan Expired suggests that tonight is your renewal.

 


@z10user4  If it suggest tonight is the renewal, what is the other case it could be? I have searched but found no one with the same problem where the account shows expired outside of the renewal.

 


 @Jessica_T 

I use the word that way as what I understand to be a legitimate English method of saying along the lines of that "it leads one to conclude".

Thanks for keeping us on our toes. Smiley Happy


@z10user4  My account shows plan expired for a week. My due date is not till April 6. I can't find one other person ever with my problem.

Mayor / Maire

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?


@Jessica_T wrote:

@z10user4 wrote:


The fact that your phone number is still working and that you're seeing Plan Expired suggests that tonight is your renewal.

 


@z10user4  If it suggest tonight is the renewal, what is the other case it could be? I have searched but found no one with the same problem where the account shows expired outside of the renewal.

 


@Dunkman wrote:

@sarahannedobson 

When was your payment date?  Was it yesterday or today?  

 

Sometimes on the evening before the payment date, the plan will state expired and other warnings, but your phone will work and your payment will go through overnight.  


 @Dunkman What if the account shows plan expired for a week but the phone is still working.

 

 



If the plan is expired, technically, the plan should not be working at all.  OP did mention that the phone was working, but data was not.  If OP provided more information, then we can provide more guidance.  

 

If the plan is expired and the plan is working, maybe some issue with account at the back end or the website being finicky again....

Mayor / Maire

Re: Auto-pay didn't work, PLAN EXPIRED in red, what next?


@Jessica_T wrote:

@z10user4 wrote:

@Jessica_T wrote:

@z10user4 wrote:


The fact that your phone number is still working and that you're seeing Plan Expired suggests that tonight is your renewal.

 


@z10user4  If it suggest tonight is the renewal, what is the other case it could be? I have searched but found no one with the same problem where the account shows expired outside of the renewal.

 


 @Jessica_T 

I use the word that way as what I understand to be a legitimate English method of saying along the lines of that "it leads one to conclude".

Thanks for keeping us on our toes. Smiley Happy


@z10user4  My account shows plan expired for a week. My due date is not till April 6. I can't find one other person ever with my problem.


I think you know what to do.

I didn't know you came in here with a problem...I thought you were just in the mood of calling out posts Smiley Happy