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Great Neighbour / Super Voisin

Auto pay $2 credit

I did not receive a credit on my September bill.

Mayor / Maire

Re: Auto pay $2 credit


@Alinaw wrote:

I did not receive a credit on my September bill.


Please post a screenshot of your payment history masked out your personal info.

We will take a look what had happened.

Lar
Model Citizen / Citoyen Modèle

Re: Auto pay $2 credit

@Alinaw  I've had it happen many times in a row.  Contact the mods to have a look at your account.  After they looked at mine it's been good since.

Contact the mods at the ? lower right of screen.   Cheers

Good Citizen / Bon Citoyen

Re: Auto pay $2 credit

just contacted them, i think have go wait for them to reply.

Great Neighbour / Super Voisin

Re: Auto pay $2 credit

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Mayor / Maire

Re: Auto pay $2 credit

Click the ? in lower right side of screen to start process of contacting a moderator. They'll make the correction as long as you had a valid credit card on your account at time of renewal.

Mayor / Maire

Re: Auto pay $2 credit

@Alinaw 

PM did not give you the autopay $2 on your September renewal.

Create a moderator support ticket using the ? button at the right hand bottom corner of this page.  Moderator wait time is up to 2 days.

 

Moderator will manually add $2 to your account as available fund which can be used for next renewal.