cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Re: Auto Pay never works

Still not working.

I tried lost/stolen and reset my phone.

I can't make out going calls, the number format is correct.

Public mobile is just F'd right now. this is terrible.

 

 

Re: Auto Pay never works

Have you restarted your phone?  Have you contacted the moderator_team via private message?

Good Citizen / Bon Citoyen

Re: Auto Pay never works

@stonechucker 

Yes, I restarted my phone.

How do I private message a mod?

Town Hero / Héro de la Ville

Re: Auto Pay never works


@thedangler wrote:

@stonechucker 

Yes, I restarted my phone.

How do I private message a mod?


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

here @thedangler. and give them details. Waiting time is few hours to 2 days..patience..

Good Citizen / Bon Citoyen

Re: Auto Pay never works

@z10user4 

This seem to fix it.
This really needs to be addressed.

 

Good Citizen / Bon Citoyen

Re: Auto Pay never works

@will13am 

I know I had auto payment set because it gave me the 6$ everytime
It is not taking my money.
I was able to manually pay with the same CC on file.

Mayor / Maire

Re: Auto Pay never works


@thedangler wrote:

@z10user4 

This seem to fix it.
This really needs to be addressed.

 


There are several quirks and oddities around here. It's a low-budget hands-on service. You just gotta keep a bit of an eye on it.

Do you use the same card for other recurring type charges like memberships, subscriptions and such? Maybe talk to the cc issuer to see if these kinds of purchases are allowed. And online purchases.

Good Citizen / Bon Citoyen

Re: Auto Pay never works

@z10user4 
No idea whats wrong. This CC should be fine. I use it with other services.

I had another CC on when I first signed up but for some reason after the first payments and top ups public mobile would wouldn't process it.  So I switched CC's
Very strange.

Also, I run a payment processing company and gateway, so I know how this stuff works.

This is just bad user experience all around.

Mayor / Maire

Re: Auto Pay never works


@thedangler wrote:

@z10user4 
No idea whats wrong. This CC should be fine. I use it with other services.

I had another CC on when I first signed up but for some reason after the first payments and top ups public mobile would wouldn't process it.  So I switched CC's
Very strange.

Also, I run a payment processing company and gateway, so I know how this stuff works.

This is just bad user experience all around.


I don't know. There are many thousands of customers happily going along enjoying the service and not giving it a second thought as it keeps renewing on their autopay.

I use a prepaid card just to get the $2 reward but it doesn't charge it.

You're using a Canadian or American issued Visa, MasterCard, American Express or Visa Debit card that is using a Canadian or American address right?