cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Auto Pay never works

Hello,

I've been with public mobile for 3 cycles of 90 day payments.  I've always signed up for auto billing but NOT once has it worked.  This time I had to load up my credits and mark my phone as lost just to get it activated again.. WTF is going on?

 

Thanks

Re: Auto Pay never works

@thedangler, what is prompting you to top up your account?

 

The payment date is when funds must be available in your account unless you're on AutoPay.  AutoPay takes money after midnight, the day following the payment date.

 

This is normal operation.  As long as your device is working, you should have nothing to worry about.

 

What are you experiencing exactly?

Oracle

Re: Auto Pay never works

@thedangler, auto pay does work.  I have been on it from day one and not a single failed payment.  I am wondering if there is an issue with the payment card.  Try doing a manual $1 top up to see if the top up goes through.  Alternatively, reach out to the moderator team to see if there is something wrong with the account not fully accepting the payment card.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Oracle

Re: Auto Pay never works

Have you tried deleting the credit card on file and saving it again? And doing a minimal test payment with it? 

Good Citizen / Bon Citoyen

Re: Auto Pay never works

Payment never went through.
My phone currently only lets me send SMS messages and my local phone calls are not working.
My account is active.

I had to top up my account manually with the SAME CC I used last time and what was on file when auto pay should have worked.

Mayor / Maire

Re: Auto Pay never works

@thedangler 

If your account is not working properly right now with active status, you can try the lost/stolen phone trick.  It seems to reset your SIM and does solve several account issues in the past.

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

Mayor / Maire

Re: Auto Pay never works

 @thedangler 

The other thing to try is to manually add another $1 to your account and restart the phone.

Has been known to work for some problems.

Good Citizen / Bon Citoyen

Re: Auto Pay never works

@Dunkman 
I did that already. I'll try it again.

Re: Auto Pay never works

@thedangler, local (or any calls) not working could be a misdialled number.  I still have some contact entries I need to adjust to being only numeric in my list.  Sometimes, when you try to dial a missed call, the format of that number could be messed up also.

Good Citizen / Bon Citoyen

Re: Auto Pay never works

@stonechucker 

I've called this number 100's of times, its my most recent call. I'm not manually calling it.