Hi I would like to change the auto pay credit card number, however your system doesn't accepting this.
I contacted my card issuer and they confirmed that they approved the autopay setup, however still your system is not accepting my new credit card.
Please help me to fix the same,
Solved! Go to Solution.
It might be happening if your new card has an expiry date of 2025.
Try contacting a Moderator to help solve the issue:
Depending on how busy they are it can sometimes take up to 2 days to hear back from them, so be patient.
Please get in touch with the moderators. They can help you unblock the new credit card.
Also, please ensure that you are putting in the credit card details as it is present in the credit card file.
Log into your self serve account.
) Login to Selfserve, click Payment tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info