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Great Citizen / Super Citoyen

Anyone else notice a difference in payment history vs your credit card statement ?

I just happen to be looking at my credit card statement and the payments don't seem to line up with my PM history payments/credits. Has anyone else noticed the same?

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Mayor / Maire

Re: Anyone else notice a difference in payment history vs your credit card statement ?

@GlennK have you  remembered that there is tax added on your credit card?

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Town Hero / Héro de la Ville

Re: Anyone else notice a difference in payment history vs your credit card statement ?

maybe because the taxes, when you are charged to credit card, it should plus the taxes, but payment history is net amount.

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Great Citizen / Super Citoyen

Re: Anyone else notice a difference in payment history vs your credit card statement ?

@GlennK

 

What is the difference you are seeing between the two? It could be taxes or perhaps you have some rewards applied to make your actual bill less. For rewards, you have to look at when they are earned and when they are actually applied to your bill.

 

If you are not sure or believe there is an unjust discrepency, I would recommend messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link. Expect a response within 1 hour or up to 48 hours depending on volumes...

 

Best of luck!

Great Citizen / Super Citoyen

Re: Anyone else notice a difference in payment history vs your credit card statement ?

it must be the taxes and I didn't know that the payment history is net amount......that would explan it, although I don't know why they would exclude that amount and just the whole payment.

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Mayor / Maire

Re: Anyone else notice a difference in payment history vs your credit card statement ?

GlennKK  as long as it all makes sense to you now that's the main thing 

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Town Hero / Héro de la Ville

Re: Anyone else notice a difference in payment history vs your credit card statement ?

When you are making payment you choose the amount before taxes, BUT after you make choice it actually gives you the total including taxes you can review it before you press ok to process. If you keep on reading further you will hit the tax disclaimerScreenshot_20190628-174106.png

 

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Deputy Mayor / Adjoint au Maire

Re: Anyone else notice a difference in payment history vs your credit card statement ?

@GlennK You will paying applicable taxes that will not show in My Account. As long as they are not overcharging, that is fine then...

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Deputy Mayor / Adjoint au Maire

Re: Anyone else notice a difference in payment history vs your credit card statement ?


@GlennK wrote:

it must be the taxes and I didn't know that the payment history is net amount......that would explan it, although I don't know why they would exclude that amount and just the whole payment.


Are you from Europe & recently moved to Canada? The reason I ask is because in most European countries the Price you see is the Price you pay. Here in Canada it's not like that. 

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Great Citizen / Super Citoyen

Re: Anyone else notice a difference in payment history vs your credit card statement ?

No I'm not and why I questioned the difference in the payment history vs my credit card statement.....as per my subject.