Again payment hasn't gone through

[Patmac]

Had this happen last month thought everything fixed, and again it happens, nothing has changed with my card, will be looking for new provider if this isn't fixed

[Metal1967]

Years and years of pm service.. never totally lost service.. do what you are supposed to do.. your phone will work.. yes there is the odd hiccup.. nothing is perfect.. especially when it’s cheap.. you get what yo pay for.. and most problems can be fixed here......

[Anonymous]

 @Patmac : So your services stopped and then you made a manual payment from the same registered card? Have you re-toggled the autopay option?

[softech]

did you try manual payment today and did it go through?

How did you resolve it last month? did you just try manual payment after and it worked? Or you need PM Customer Support's help to get it through?  did you try to put another credit card on the system?

If you have a 2nd credit card and you don't mind, you can try to put it on the system and see how it goes.  If you have just one card, I guess you can try to open ticket with PM CS Agent and see if they can tell you what happened.

Don't give up.  Autopay did fail sometimes, but once it is working again, it should be good.

[Meow]

Where do you think the problem is?

- Did you try paying using different browser?

- Did auto-pay failed?

- Issues with your credit card?

If you experience frequent payments fail, why don't you try to add funds to your account few days before renewal day? So called 'hybrid' payment...

[Triguy]

Have you tried removing and either adding back the same credit card or using a different one ?

Some people keep a balance in their account as a backup in case autopay fails.

If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right.

[Anonymous]

@Patmac 

you can Remove your credit card and Logout and

clear cache and cookies for any Browser,

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here 

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to  Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

      Good Luck