Add ons

[Kjimmie]

This is annoying, I was charged for add ons I never wanted. So $60 was taken from my card and I can't figure out how to talk to a REAL person!

[NDesai]

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@RobertQc wrote:

@KjimmieAs this is a pre-paid service there is no guarantee you will receive a refund, also refunds can be a lengthy process. Are those funds currently sitting in your available balance, or did you fund the account with $60, then use the $60 to get the add-ons?

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Shouldn't you be mentioning this key info in your first reply by editing? 

[RobertQc]

@KjimmieAs this is a pre-paid service there is no guarantee you will receive a refund, also refunds can be a lengthy process. Are those funds currently sitting in your available balance, or did you fund the account with $60, then use the $60 to get the add-ons?

[popping]

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@Kjimmie wrote:

This is annoying, I was charged for add ons I never wanted. So $60 was taken from my card and I can't figure out how to talk to a REAL person!

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Login to your self-serve account. 

What is amount of available fund on the top of your overview page?

If you have over $60 in available fund, you did not puchased any add-on yet.  As you just added fund to your account. 

What did you plan to get instead of add-on?

[NDesai]

@Kjimmie Can you post a screenshot of your transaction history from your self-serve account? That will help to determine what it was for. Be sure to remove any personal info.

[RobertQc]

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@Kjimmie wrote:

This is annoying, I was charged for add ons I never wanted. So $60 was taken from my card and I can't figure out how to talk to a REAL person!

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@KjimmieAdd-ons don't charge you. You have to fund your account, then use those available funds to purchase add-ons.

Either way, we are just customers like you and cant help you get a refund. If you want to talk to a real person  Click this to send them a message

If it was me, I would just leave the $60 available for your next renewal.