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Good Citizen / Bon Citoyen

Add funds

Hi there my son added funds to his account a day before renew date will he be good to go on renew date


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Mayor / Maire

Re: Add funds

@Lacrossemom As long as there are enough funds in the account it should renew without any problems. On his renewal date the account will change from Active to either Suspended or Expired, that is normal as long as his phone keeps working.

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Mayor / Maire

Re: Add funds

@Lacrossemom As long as there are enough funds in the account it should renew without any problems. On his renewal date the account will change from Active to either Suspended or Expired, that is normal as long as his phone keeps working.

View solution in original post

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Good Citizen / Bon Citoyen

Re: Add funds

Yes he bought a card and added it. And the renew date is tomorrow

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Mayor / Maire

Re: Add funds


@Lacrossemom wrote:

Hi there my son added funds to his account a day before renew date will he be good to go on renew date


I do that every month and every thing is doing good.Smiley Happy

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Oracle

Re: Add funds

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Good Citizen / Bon Citoyen

Re: Add funds

The funds are there but phone isnt working

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Mayor / Maire

Re: Add funds


@Lacrossemom wrote:

The funds are there but phone isnt working


What does your payment history show?  If the funds are just sitting in the account, see if you can pay by dialling 611 service.

 

You can also try rebooting your phone.

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Great Neighbour / Super Voisin

Re: Add funds

How do you add funds? I'm already on autopay but it won't unsuspend nor can i change the plan

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Mayor / Maire

Re: Add funds

You should remove your phone# by clicking on the 3 dots.

Here is info about making a top up payment.

https://www.publicmobile.ca/en/bc/get-help/articles/top-up-your-account

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Mayor / Maire

Re: Add funds


@AllenBennett wrote:

How do you add funds? I'm already on autopay but it won't unsuspend nor can i change the plan


If your accont is suspsended, autopay might not have charged correctly. Check your account to see if money wad added. Does your phone work?  You can pay buying a voucher at retail.