you can try maybe the can do it for you
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
Instead of arguing, you could just send a private msg to the CSAs, ask "Public Mobile employees" yourself.
What's the point of soliciting answers or advice from other users in the public forum then challenging the intent or reliability of their responses because they're as "unofficial" and "uninformed" as you are? Juvenile behaviour. Sometimes the real world gives you answers you didn't expect and didn't want to hear, deal with it.