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Great Neighbour / Super Voisin

Account to pay outstanding bill

 Can’t use my account to pay remaining bill

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Mayor / Maire

Re: Account to pay outstanding bill


@Kris3 wrote:

 Can’t use my account to pay remaining bill


Not sure what this means.

What are you trying to do with what from where to where?

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Model Citizen / Citoyen Modèle

Re: Account to pay outstanding bill

Can you expand on the issues you are having?  Is your service not working?  Is your self serve account not working?  Is your credit card being declined?

 

Have you tried calling 611 from your Public Mobile cell phone and topping up there?

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Mayor / Maire

Re: Account to pay outstanding bill


@Kris3 wrote:

 Can’t use my account to pay remaining bill


We need more info from you.

 

Is your account suspended and you want to know how to pay your bill and restart your service?

You cannot use your autopay credit/debit card to pay your plan fee etc.

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Mayor / Maire

Re: Account to pay outstanding bill

You can't pay for your account with your bank card @Kris3 . PM only accepts the following credit cards, that are issued by Canadian or American financial institutions and registered to a Canadian or American address:

  • Visa
  • MasterCard
  • American Express

They  also accept Visa and MasterCard  Debit cards. Additionally, you can pay for your plan with a Public Mobile Payment Voucher. To find a location that sells payment vouchers near you, click here. Welcome to the community. Stay safe.