Account suspended

[rachelpettigrew]

I recently cancelled my credit card because of fraudulent activity on it. I am on autopay and it got declined because I hadn’t changed the card yet. When I went back and changed my card it said account suspended but I have made the payment and it says my payment due is 0.00. I really need my phone plan for work. (I also rebooted my phone)

[Luddite]

@rachelpettigrew  Had a similar issue a year ago that cleared  overnight. So try all the suggestions now and check again in the morning if they fail. 

[cin7]

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[RossN]

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@rachelpettigrew wrote:

I recently cancelled my credit card because of fraudulent activity on it. I am on autopay and it got declined because I hadn’t changed the card yet. When I went back and changed my card it said account suspended but I have made the payment and it says my payment due is 0.00. I really need my phone plan for work. (I also rebooted my phone)

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@rachelpettigrew hi go into your self serve if you see a reactivate button press it and restart your phone 

[ShawnC13]

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@rachelpettigrew wrote:

I recently cancelled my credit card because of fraudulent activity on it. I am on autopay and it got declined because I hadn’t changed the card yet. When I went back and changed my card it said account suspended but I have made the payment and it says my payment due is 0.00. I really need my phone plan for work. (I also rebooted my phone)

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@rachelpettigrew, do you see the amount of your plan sitting in Available Funds?  I would contact the Moderators by using the Chatbot which is the chat bubble in the bottom right-hand corner of the screen.